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Description

Introduction

Do you have the career opportunities as an Operations Professional WFH you want with your current employer? We have an exciting opportunity for you to join HealthTrust Workforce Solutions WFH which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

HealthTrust Workforce Solutions offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

Our teams are a committed, caring group of colleagues. Do you want to work as an Operations Professional WFH where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

**JOB TITLE** – Operations Professional

**GENERAL SUMMARY OF DUTIES** –The Operations Specialist is responsible for assisting the Enterprise Operations Team in setting parameters to judge how efficiently and effectively the organization is operating. This position requires an understanding of the different roles each department plays, and collaboration with colleagues throughout the organization to resolve issues that may impact our ability to work efficiently as an organization. Responsible for building and maintaining operational relationships with both internal and external clients while providing outstanding customer service and delivery. Responsible for managing the use of data and metrics to create reporting, allowing for productivity measurement from a trending or improvement perspective.

**SUPERVISOR** – AVP, Enterprise Operations

**SUPERVISES** – NA

**ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO** :

+ Ability to collaborate with departments at headquarters including: Compliance, Legal, Human Resources, Audit, Finance, Marketing/Communication, Sales and IT, in addition to Field Offices

+ Reviews reports, and analyzes data, volume of business, and tracking reports as indicated

+ Assist with process review, mapping and improvement

+ Respond daily to questions, concerns, and inquiries

+ Assist with creating and implementing standardized processes and procedures

+ Assist in handling escalated issues

+ Provide coverage as needed

+ Create and Manage reporting dashboards to track process effectiveness, areas of opportunities, need for standardization, and KPI’s

+ Adheres to Code of Conduct and Mission & Value Statement.

+ Maintains confidentiality and appropriate access of all employee information.

+ Participates in special projects as needed and performs other duties as assigned

+ Requires travel from 5-10% of the time.

**KNOWLEDGE, SKILLS, & ABILITIES** – This position requires the following minimal requirements:

+ Excellent communication skills both verbal and written

+ Ability to manage stress appropriately and make decisions under pressure

+ Ability to handle multiple priorities and work independently

+ Ability to learn new software programs

+ Ability to work well with others in a spirit of teamwork and cooperation

+ Skills in getting work done through formal and informal direction of others

+ Experience using computer software tools such as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Outlook.

+ Ability to handle multiple priorities and multitask

+ Maintains working area and equipment in accordance with environmental and safety regulations.

+ Staffing expertise

+ Skill in planning, organizing and implementing work assignments or projects

**EDUCATION** – High School Diploma or GED Equivalent Required; Bachelor’s degree in business or healthcare related field preferred

**EXPERIENCE** – minimum of 2 years experience in Healthcare Staffing preferred.

**CERTIFICATE/LICENSE** – None

**PHYSICAL DEMANDS/WORKING CONDITIONS** –

+ Exert up to 20 lbs force occasionally and/or up to 10 lbs frequently

+ Requires prolonged sitting and some bending, stooping, and stretching

+ Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.

• Requires the perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discriminations in sound

+ Requires normal range of eyesight to record, prepare, and communicate appropriate reports.

+ Requires dexterity to type.

+ Work is performed in an office environment and involves frequent contact with staff and the public.

Are you looking for a healthcare career that offers opportunities for personal and professional growth? Look no further than HealthTrust Workforce Solutions. At HealthTrust, we believe that healthcare is all about people - those who provide it and those who receive it. As a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals, we are the largest managed services provider in the healthcare industry. With over 28,000 professionals placed in healthcare roles each year, we take pride in expanding skill sets, broadening career horizons, providing economic stability, and cultivating personal growth. Join us and pave the way for a fulfilling healthcare career.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Operations Professional WFH opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.