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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**

+ **Continuous professional growth and leadership opportunities.**

+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**

+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

Job Summary

The Quality Engineer is responsible for developing and implementing quality control processes to ensure product consistency and compliance, conducting audits, and collaborating with cross-functional teams to resolve quality issues. This role involves analyzing data to identify trends, leading root cause analysis, training employees, and driving continuous improvement initiatives to enhance product quality and operational efficiency.

Role Description

+ Develop and implement quality control processes to ensure product consistency and compliance.

+ Conduct regular audits and inspections of products and processes to identify areas for improvement.

+ Collaborate with cross-functional teams to address and resolve quality issues.

+ Analyze data from various sources to identify trends and recommend corrective actions.

+ Create and maintain documentation related to quality standards and procedures.

+ Train employees on quality control processes and best practices.

+ Lead root cause analysis and implement corrective actions for quality defects.

+ Monitor and report on key performance indicators related to product quality.

+ Ensure compliance with industry standards and regulations.

+ Drive continuous improvement initiatives to enhance product quality and operational efficiency.

Behaviors and Competencies

+ Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

+ Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

+ Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.

+ Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

+ Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes.

+ Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.

+ Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

+ Resilience: Can identify challenges, maintain a positive attitude, and take action to overcome them without explicit instructions.

+ Technical Expertise: Can apply technical knowledge and skills effectively in most situations, with occasional guidance.

+ Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

Skill Level Requirements

+ The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic

+ The capacity to manage, analyze, and draw insights from extensive and complex data collections. - Basic

+ Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Basic

+ The capability to efficiently handle multiple tasks and adapt to rapid changes in a dynamic work environment. - Basic

+ Ability to read and interpret technical instructions/manuals, troubleshooting guides, and manufacturer specifications. - Basic

Other Requirements

+ Completed Bachelor’s Degree or relevant work experience required

The estimated annual pay range for this position is $70,000 - $100,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status