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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This role is part of the Global Services- Strategy & Integration team and will be responsible defining the treatment strategies used to support US Credit Customers in resolving difficult financial situations.

The successful candidate will support development and realization of our next generation of Credit strategies. Optimally identifying and balancing multiple strategic and analytical projects from conceptualization through implementation. The role requires effective collaboration with Senior Leaders and Business Partners across American Express.

Responsibilities Include:

* Provide Strategy support to POA next generation Credit capabilities

* Provide strategy support to seamlessly integrate new capabilities and tools into the operations environment

* Improve ability and execution to collect

* Provide analytical support for production management and lead treatment tool (e.g. FRP) strategy (partner with CFR)

* Provide strategy support to design/revise strategy in compliance with regulatory requirements

* Provide strategy support on any MAP/CAP/Risk event

* Work with collections organization, product business owners, CFR, and capabilities to ensure seamless implementation for new products and changes to existing products

Minimum Qualifications:

* Strong quantitative analytical skills and conceptual thinking skills and experiences

* Strong ability to develop optimal strategy that is both effective and operationally feasible

* Strong credit and collection operations background and experience in placement, portfolio optimization and segmentation strategies

* Strong communication skills combined with an ability to interact effectively with senior leaders, and business partners

* Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change

* 7 years of combined professional experience in strategy development, process engineering and/or transformation, project management

* Bachelor's degree in Business Administration, Information Systems, Engineering, or related field required;

**Preferred Qualifications** :

* Master's degree preferred

* Strong working knowledge of Credit and Collections servicing preferred

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Strategic

**Primary Location:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 25016776