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Library Service Supervisor

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Library Service Supervisor

Salary

$28.09 - $31.23 Hourly

Location

Houston, Texas

Job Type

Full Time

Job Number

37246

Department

Houston Public Library

Division

HPL - CUSTOMER EXPERIENCE ADMINISTRATION

Opening Date

10/07/2025

Closing Date

10/13/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED

DIVISION / SECTION: Customer Experience / Neighborhood Libraries

Workday & Hours: Monday - Sunday, 8:15am - 8:15pm ***may include possible evenings, occasional weekends and late hours ***subject to change***

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Houston Public Library seeks a customer-service driven, creative, and energetic Library Service Supervisor (Stanaker Neighborhood Library), who has strong leadership skills, an ability to inspire staff, and a passion for serving as a hands-on and highly engaged manager at the Stanaker Neighborhood Library. The preferred candidate for this position will demonstrate strong communication skills, deliver outstanding customer service, exhibit a genuine interest in engaging with individuals of all ages and diverse backgrounds and possess a background and interest in leading teams and providing outreach & programming. Works one evening a week and every other weekend (Saturday and/or Sunday). Requires evenings and weekends (Saturday and Sundays) 8am-8:15pm shift work on a rotating basis.

About Us: The Houston Public Library’s mission—Linking YOU to the World—guides our vision to be Houston’s most trusted source of information. We are dedicated to fostering a connected and informed community, where all Houstonians have equitable access to resources and innovative tools that empower them to thrive in a global society. From early literacy to career development and lifelong enrichment, we are proud to support lifelong learning at every stage of life. We are more than just a place for books; we are a hub for community connection, where Houstonians come together to engage, collaborate, and build a sense of belonging.

The Library Service Supervisor (Stanaker Neighborhood Library) will manage the following essential functions:

• Direct and coordinate the daily operations of the Stanaker Neighborhood Library.

• Oversee, schedule, and coach team members to effectively complete tasks.

• Manage the facility, opening and closing the branch and submits maintenance requests as needed.

• Oversee programs and library services for all ages.

• Liaising with the community through outreach and developing partnerships with local community organizations.

• Take initiative to creatively solve problems and possess sound decision-making skills.

• Provide excellent customer service in person and by phone.

• Exhibit a high level of creativity for innovative services and programming.

• Have a strong working knowledge of Microsoft operating system and software.

• Perform collection development and maintenance.

Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing of our 37 Neighborhood Libraries and Central Library, please visit: https://houstonlibrary.org/all-locations

WORKING CONDITIONS:

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:

Requires a Bachelor's degree.

EXPERIENCE REQUIREMENTS:

Four (4) years of professional/paraprofessional experience in library, information services, or education is required.

SUBSTITUTION: Associates degree and six years of professional/paraprofessional experience in library, information services, or education may be substituted for the education and experience OR High School Diploma or GED and eight years of professional /paraprofessional experience in library, information services, or education may be substituted for the education and experience.

PREFERENCES

• Knowledge of current versions of MS Office (Excel, Word, PowerPoint, and Outlook) and Sirsi Symphony,

• Excellent oral, written, and interpersonal communication skills are preferred.

• Experience in personnel management and supervision

• Experience working with diverse populations

• Experience working in public libraries and knowledge of planning and promoting library programs.

• Bilingual skills (English and Spanish)

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6*

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. The department may administer skills assessment test.

SAFETY IMPACT POSITION - YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE - 21

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov

To view your detailed application status, please log-in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfm or call (832-393-0473).

If you need special services or accommodations, call 832-393-0473. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.

EOE Equal Opportunity Employer:

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ YES

+ NO

02

Please indicate the amount of "verifiable" paraprofessional/professional experience in Library, Information Services or Education do you possess: (select one)

+ High School Diploma /GED AND LESS THAN (8) eight years of verifiable professional experience in library, information services, or education

+ High School Diploma/GED AND (8) eight years (or more) of verifiable professional experience in library, information services, or education.

+ Associate Degree AND (6) six years (or more) of verifiable professional experience in library, information services, or education.

+ Bachelor’s Degree AND (4) four years (or more) of verifiable professional experience in library, information services, or education.

+ None of the above.

03

Have you previously been and/or are currently employed with the Houston Public Library?

+ YES

+ NO

04

How many years of experience do you have with planning, implementing, and marketing programs?

+ Less than 1 year

+ 1 year to less than 3 years

+ 3 years to less than 5 years

+ 5 or more years

+ No experience

05

Are you willing to work a 40 hour a week rotating shift, which will consist of varied hours within Monday - Sunday, 8:15am - 8:15pm?

+ YES

+ NO

06

Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply.

+ Spanish

+ Chinese

+ Vietnamese

+ Arabic

+ French

+ Other Languages

+ I am not bilingual

07

Do you have a valid Texas driver’s license or the ability to obtain one within 30 days of selection?

+ YES

+ NO

08

Essential Functions to the position: please check all that apply.

+ Experience with a high level of creativity for innovative services and programming.

+ Experience as a liaison with the community through outreach and developing partnerships with local community organizations.

+ Experience with overseeing programs and library services for all ages.

+ Experience with managing the facility, opening and closing the branch and submits maintenance requests as needed.

+ None of the above.

09

How many direct reports have you managed and/or supervised at one time.

+ 0-3

+ 3-6

+ 6-9

+ 10 or more

+ I have no experience.

10

Please indicate your "highest" level of proficiency in Microsoft Office Suite.

+ BASIC: Create a new document, enter text, and save it; navigate in a document and perform a search; format cells, rows, and columns; modify a database and insert data from another; application; create title and bullet slides; work with text, drawn objects, and drawing tools.

+ INTERMEDIATE: Create mail merges, sort and filter them; customize toolbars; run and record Macros; filter data and manage a filtered list; create and modify some Macro commands; create, modify, and format charts; create basic Macros to automate forms and data entry; customize the appearance and functionality of reports; use hyperlinks and perform data integration.

+ ADVANCED: Manage table data, sort and filter merges, advanced techniques for analyzing and manipulating data in Excel. delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.

+ I have no MS Office Suite experience.

11

Customer service jobs such as this one can often involve stressful interactions with customers on a daily basis and requires dealing with people who may become upset with you or be disruptive and confrontational. How comfortable are you with diffusing these types of interactions?

+ Very Comfortable (I remain calm and enforce rules consistently and feel empowered to call police when necessary)

+ Comfortable (I seek assistance for more difficult situations)

+ Very Uncomfortable (I don’t feel comfortable in high-stress situations and seek backup often or delegate to someone else).

12

In 200 words or less, describe your library, information services, or education experience including any supervisory experience? (If you do not have any experience, please put N/A)

Required Question