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Description

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON WEB SERVICES, INC.

Offered Position: Mgr III, Enterprise Act Engr

Job Location: San Francisco, California

Job Number: AMZ9084430

Position Responsibilities:

Work directly with engineering teams to support customers in their use of AWS services and features. Evaluate customer technical needs and current systems to facilitate the successful adoption of AWS solutions. Build full application stacks from the system (Linux or Windows) up through a custom application, focusing on a part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services. Work directly with Enterprise accounts and oversee support cases. Analyze and review the operational performance of AWS for customers. Influence and engage executives of critical issues. Examine service disruptions, metrics, and detailed pre-launch planning and create solutions. Attend customer meetings and use key customer resolution tools across service groups to facilitate rapid resolution of customer concerns.

40 hours / week, 8:00am-5:00pm, Salary Range $194,300/year to $262,800/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:

https://www.aboutamazon.com/workplace/employee-benefits.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.#0000

Basic Qualifications

Position Requirements:

Master’s degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and one year of experience in the job offered, as an Enterprise Account Engineer, Support Engineer, Systems Engineer, or related occupation. Employer will accept Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and five years of progressive post-baccalaureate experience in the job offered, as an Enterprise Account Engineer, Support Engineer, Systems Engineer, or related occupation as equivalent to the Master’s and one year of experience. Must have one year work experience in the following: (1) experience working with Enterprise software companies; (2) record of driving projects to improve support-related processes and technical support experience; (3) experience in designing, developing, implementing, troubleshooting, and managing large-scale and distributed applications; (4) system administration in Linux or Windows environment; and (5) computer networking, scripting, and automation. Domestic and/or international travel up to 25% to perform role responsibilities may be required.#0000

Preferred Qualifications

Please see job description and the position requirements above.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.