• Customer Account Manager

    Sage (Lawrenceville, GA)


    Customer Account Manager

    Job Description:

    Looking to elevate your career in sales? As our Customer Account Manager for the Medium Segment team, you will generate revenue daily by meeting and exceeding assigned sales goals and objectives within Sage’s existing install customer base for Medium Segment customers. To thrive in this role, you will drive sales through add-on services attachment, upgrades of business care plans, migration to additional Sage products/services, and renewals of existing services. These goals and objectives are achieved through effective management and coordination with channel partners, Internal Sage teams, and customers in your assignment.

     

    This is a hybrid position in our Lawrenceville office, with three days a week in the office.

    Key Responsibilities:

    •  Manage the renewal process for Accounts and build strong customer relationships while delivering customer-centric solutions.

    •  Develop and maintain a strategic plan to proactively engage with assigned customers and channel partners consistently.

    •  Resolve open issues and escalate customer concerns to the appropriate stakeholders.

    •  Utilize Fusion and Salesforce to track and maintain accurate records of all activities, close dates, pipeline, and leads.

    •  Maintain a high degree of accuracy in monthly and quarterly forecasting.

    •𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:

    •  3+ years of account management or indirect (channel) sales experience preferred.

    •  Detail-oriented with strong organizational, problem-solving, and time management skills.

    •  Strong propensity for learning new systems and processes.

    •  Self-motivated and can work within a collaborative team environment.

    •  B2B consultative sales experience.

    •𝐥𝐞𝐧𝐭𝐲 𝐨𝐟 𝐩𝐞𝐫𝐤𝐬:

    •  Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably)

    •  Comprehensive health, dental, and vision coverage

    •  401(k) retirement match (100% matching up to 4%)

    •  32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

    •  18 weeks paid parental leave for birth, adoption, or surrogacy offered 1 year after start date

    •  5 days paid yearly to volunteer (through Sage Foundation)

    •  $5,250 tuition reimbursement per calendar year, starting 6 months after hire date

    •  Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

    •  Library of on-demand career development options and ongoing training offerings

    •𝐡𝐚𝐭 𝐢𝐭’𝐬 𝐥𝐢𝐤𝐞 𝐭𝐨 𝐰𝐨𝐫𝐤 𝐚𝐭 𝐒𝐚𝐠𝐞:

     

    Careers homepage -https://www.sage.com/en-us/company/careers/

     

    Glassdoor reviews -https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

     

    LinkedIn page -https://www.linkedin.com/company/sage-software

    #LI-MB2

    Function:

    Sales

    Country:

    United States

    Office Location:

    Lawrenceville

    Work Place type:

    Hybrid

     

    Advert

     

    Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

     

    Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

     

    Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

     

    Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc

     

    We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out [email protected].

     

    Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/

     

    Equal Employment Opportunity (EEO)

     

    Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

     

    In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.