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Title: Entitlements Coordinator (Intake and Tenant Relations)

Salary: $31.31 - $32.96 per hour.

Position Overview:

Under the general direction of the department Director and Assistant Director, the Entitlements Coordinator is responsible for acting as a resource for both clients and staff to inform them of the various city, state and federal entitlement programs; filling vacancies (including lease-up of new housing facilities); performing annual lease renewals and re-certifications; and related duties.

Essential Duties & Responsibilities:

The essential duties of the Entitlement Specialist include but are not limited to the following activities:

+ Coordinating with government agencies and other third-parties regarding contractual and regulatory compliance during lease-up period

+ Reviewing housing applications and making initial eligibility determinations for applicants referred the Department of Homeless Services (DHS) and other government agencies for lease-up of new facilities and for vacancies as they occur

+ Making eligibility determinations, processing applications, and developing and maintaining waiting lists for low-income housing

+ Assisting tenants and prospective tenants with entitlements, income certifications and subsidy applications, as well as with certifications and re-certifications

+ Coordinating intake and move-in processes, including scheduling intake interviews and move-ins; preparing initial lease and move-in documents; coordinating room readiness with maintenance staff; and conducting orientation for new tenants

+ Providing tenants and clients with information and direction in acquiring and maintaining entitlements with city, state and federal entitlement programs

+ Providing up to date information about city, state and federal entitlement programs to the Director, building management, clinical and counseling staff, and property management staff

+ Entering, maintaining, and updating rent account data in the agency’s property management software

+ Tracking, processing, and analyzing rent and rent subsidy payments

+ Acting as Liaison to agency’s Fiscal Office, as well as with local representatives of city, state and federal entitlements programs, including Social Security, Medicaid and HUD.

+ Serving as Liaison to city housing placement specialists

+ Tracking vacancies, processing data, generating monthly rent statements, and preparing and submitting reports

+ Investigating and resolving tenant issues and disputes

+ Facilitate and coordinate tenant satisfaction assessments, including development of surveys and other tools

+ Coordinating and assisting with lease renewals, compliance requirements, and grant maintenance tasks.

+ Serving as primary property management contact for tenants and staff at one or more facilities

+ Other duties as assigned by Director or supervisory staff

Qualifications:

+ Low Income House Tax Credit certification

+ A Bachelor’s degree from an accredited college or university; or Associate degree and one year of relevant experience such as working with special needs populations; or High School Diploma or GED and two years of relevant experience such as working with special needs populations

+ Experience with rental subsidy programs and LIHTC requirements

+ Excellent oral and written communication skills

+ Proficiency in Microsoft Office Suite, particularly Excel and Adobe

+ Knowledge of case management and property management databases, including MDS

Job Details

Pay Type Hourly

Hiring Min Rate 31.31 USD

Hiring Max Rate 32.96 USD