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Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

+ Medical: Multiple plan options.

+ Dental: Delta Dental or reimbursement account for flexible coverage.

+ Vision: Affordable plan with national network.

+ Pre-Tax Savings: HSA and FSAs for eligible expenses.

+ Retirement: Competitive retirement package to secure your future.

Responsibilities

The Operations Specialist plays a key role in supporting Supply Chain Management (SCM) by facilitating essential communication and coordination with both suppliers and internal stakeholders. This position is responsible for resolving issues related to product pricing, order expediting, returns, and invoice/receipt discrepancies.

The role supports all core SCM functions, including managing a high volume of inbound communications via phone, tickets, and email from Mayo Clinic staff across all departments and external sources. A high level of customer service is required to ensure timely, professional, and solution-oriented responses.

The Operations Specialist acts as a primary contact for triaging SCM-related inquiries and issues, escalating and coordinating with the appropriate personnel as needed. This position also assists SCM leadership in training both new and existing staff, ensuring consistency and accuracy in knowledge transfer and performance. This role involves recognizing when policy or procedural violations have occurred and analyzing situations to determine the most appropriate course of action for resolution.

This position ensures all payment methods—including ACH, wire, and check payments—are processed accurately, securely, and within established deadlines. The role is responsible for performing timely bank reconciliations to ensure accuracy between bank statements and internal records. The position also supports stop payments, positive pay exceptions, and returned items. In addition, this role ensures compliance with internal controls, company policies, and regulatory requirements. It partners with financial institutions to resolve service issues, research transaction discrepancies, and optimize banking services to support business operations. Attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment are essential for success in this role. The ideal candidate demonstrates a proactive approach to issue resolution, identifies process improvement opportunities, and maintains a strong commitment to accuracy and compliance. This position does require on-site presence a couple times a month.

Additional job-related duties may be assigned by leadership as needed.

Applicant must reside within 70 miles of Mayo Clinic facilities and be able to work on campus during specified time periods.

Qualifications

Qualifications:

+ Bachelor’s Degree AND 2 years of experience

OR

+ Associate’s degree AND 4 years of experience

OR

+ High School Diploma/GED AND 6 years of experience

Academic and/or professional roles must provide evidence of the following skills:

Customer Service Excellence: Proven ability to deliver high-quality service and build strong stakeholder relationships.

Clear Communication: Demonstrated strong verbal and written communication skills, with the ability to convey information professionally and collaborate across teams.

Attention to Detail: Track record of accuracy and thoroughness in managing data, documentation, and process execution.

Problem Solving: Shown ability to identify issues, analyze root causes, and implement effective solutions in real-world or project-based settings.

Critical Thinking: Evidence of thoughtful decision-making and data-driven analysis in complex or time-sensitive situations.

Organizational Skills: Successful history of managing multiple tasks and priorities efficiently in fast-paced environments.

Initiative & Ownership: Recognized as a self-starter who takes initiative and follows through on responsibilities with minimal oversight.

Independence & Accountability: Demonstrated success working independently and delivering results while maintaining accountability.

Professionalism & Work Ethic: Consistent commitment to high performance, integrity, and continuous improvement.

Exemption Status

Nonexempt

Compensation Detail

$31.75 - $42.87 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

8 am - 5 pm, Monday - Friday

Weekend Schedule

n/a

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (https://www.eeoc.gov/poster) . Mayo Clinic participates in E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Tavy Smalls

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.