• Desktop Support Analyst

    Robert Half Technology (Wayne, PA)


    Description We are looking for a skilled Desktop Support Analyst to join our team in Wayne, Pennsylvania. This Contract-to-Permanent position offers an excellent opportunity to provide technical expertise and support for end-users while ensuring smooth IT operations. The role involves hands-on troubleshooting, system management, and assisting with hardware and software setups.

    Responsibilities:

    • Deliver Level 1 and Level 2 technical support for end-users, including resolving password issues, configuring devices, and troubleshooting Office 365 and Microsoft Entra ID.

    • Manage endpoints using tools like Intune and Jamf, ensuring proper patching and maintenance for Windows and Mac systems.

    • Provide application support for Microsoft 365 products such as Exchange, SharePoint, and Teams, as well as Jira and Confluence.

    • Diagnose and resolve basic network issues, including Wi-Fi connectivity, cabling, and printer or network device accessibility.

    • Set up and maintain audiovisual equipment, including meeting room panels and other related devices.

    • Facilitate on-site onboarding processes, including workstation setup, account creation, and IT orientation for new hires.

    • Handle provisioning and distribution of small hardware items like keyboards, mice, docking stations, and headsets.

    • Document incidents, changes, and escalations thoroughly to ensure proper tracking and resolution. Requirements • Proven experience with PC desktop and workstation setup and support.

    • Proficiency in Active Directory for account management and troubleshooting.

    • Solid understanding of desktop hardware and maintenance.

    • Expertise in Microsoft Windows 10 and Office 365 applications.

    • Familiarity with desktop imaging processes and tools.

    • Knowledge of network connectivity troubleshooting, including Wi-Fi and cabling.

    • Experience with Microsoft Entra ID and related systems.

    • Strong communication skills and ability to work effectively in a collaborative environment. Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .