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Description

Our client is seeking a strategic Manager, Business Systems Analysts to lead, develop, and inspire a high-performing team of BSAs. This leader will oversee efforts to analyze, document, and enhance complex business processes and systems that support core operational objectives. The ideal candidate is a proactive and collaborative leader with a proven track record of building impactful teams, driving cross-functional alignment, and delivering scalable solutions.

Key Responsibilities

Team Leadership & Development

+ Lead, mentor, and empower a team of Business Systems Analysts to achieve high performance and collaboration.

+ Define team goals and KPIs aligned with organizational priorities.

+ Provide continuous coaching, feedback, and professional development opportunities.

+ Promote knowledge sharing, cross-training, and role coverage to strengthen team agility and resilience.

Strategic Planning & Execution

+ Oversee resource planning, project prioritization, and workload management to ensure timely delivery.

+ Establish and uphold best practices, tools, and documentation standards for business analysis.

+ Collaborate with business stakeholders to define actionable requirements that align with strategic goals.

+ Contribute to roadmap development and planning for business systems and technology initiatives.

Stakeholder Collaboration

+ Serve as a trusted partner to business, engineering, QA, and PMO teams.

+ Ensure BSAs maintain strong communication and collaboration with internal and external partners.

+ Act as a liaison between business and technical teams, translating business needs into scalable solutions.

Operational Excellence & Governance

+ Drive continuous improvement in processes, documentation, and stakeholder satisfaction.

+ Ensure all business requirements, workflows, and system documentation are accurate and up to date.

+ Enforce compliance with internal policies, methodologies, and best practices.

+ Recommend and influence process or policy changes to enhance efficiency and team effectiveness.

Team Enablement & Accountability

+ Equip BSAs to serve as subject matter experts in their respective domains.

+ Set clear expectations, monitor progress, and ensure accountability for deadlines and quality standards.

+ Recognize and reward contributions while addressing performance challenges promptly.

+ Lead the hiring and onboarding of new team members.

Requirements

+ Bachelor’s Degree in Computer Science, MIS, Engineering, Math, or related discipline—or equivalent work experience.

+ 7+ years of progressive experience in software development, project management, or business systems analysis.

+ 3+ years in a leadership capacity managing teams of Business Systems Analysts (minimum of 3–4 direct reports).

+ Experience eliciting, documenting, and validating business requirements.

+ Proven ability to manage teams utilizing structured analysis, project planning, data modeling, and resource management.

+ Strong background overseeing analysis and design of multi-tier business applications.

+ Experience leading multidisciplinary teams across Business, Development, and QA functions.

+ Expertise in enterprise application environments such as ERP, SaaS, Finance, or other back-office systems (Java, J2EE, Web Services, etc.).

+ Experience with PeopleSoft Financial systems.

+ Hands-on experience with Salesforce, including Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud.

+ Salesforce Administrator certification and cloud certifications (AWS, Azure, or GCP) preferred.

+ Proficiency in SQL and SOQL with the ability to write and interpret queries across relational and Salesforce databases.

+ Familiarity with DB2, Oracle, or similar relational database systems.

+ Demonstrated record of initiative, productivity, and managing competing priorities.

+ Experience managing full project lifecycles and development cycles using tools such as MS Project, Visio, and JIRA (Subversion preferred).

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