• Customer Service Representative

    Robert Half Office Team (Minneapolis, MN)


    Description

    Job Description:

    We are seeking a dedicated and enthusiastic Customer Service Representative to join our team! In this role, you will be the first point of contact for our customers, delivering outstanding client service and ensuring satisfaction with all inquiries. This is an excellent opportunity for someone with a passion for helping others and strong communication skills.

    Key Responsibilities:

    + Handle inbound and outbound communications (calls, emails, or chats) with professionalism and courtesy.

    + Resolve customer questions, concerns, and complaints in a timely and efficient manner.

    + Provide accurate information about services, products, billing, and policies.

    + Document and track customer interactions in the system for process improvement and compliance purposes.

    + Escalate complex or unresolved issues to the appropriate team or supervisor, as necessary.

    + Actively participate in training workshops and team meetings to stay updated on new services, policies, or systems.

    Requirements

    Qualifications:

    + High school diploma or equivalent; additional certifications such as Certified Customer Service Professional (CCSP) or Google Workspace Certification are a plus.

    + Proven experience in customer service or a similar role is preferred.

    + Excellent verbal and written communication skills.

    + Strong problem-solving ability and customer-first mindset.

    + Proficiency in using customer service software, CRM systems, and standard office tools.

    + Ability to multitask in a fast-paced environment and work both independently and collaboratively.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .