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Job Summary and Responsibilities

The Connection Center Triage RN is responsible for knowing his/her professional scope of practice as defined by

the Arizona Board of Registered Nursing, The Connection Center Triage RN is responsible for providing telephonic

clinical assessment, triage, nursing advice, and health education to a variety of patients.

+ Responsible for triaging incoming calls from patients, assessing needs, giving appropriate clinical dispositionsbased on established protocols.

+ Facilitates access to primary care providers, specialists, healthcare facilities and community resources.

+ Provides education to patients regarding immediate care advice, chronic disease management, and preventativehealthcare maintenance

+ Adapts communication style to patients representing diverse personal, professional, cultural and socio-economicbackgrounds

+ Ability to multi-task utilizing critical thinking, verbal and listening communication skills while performing dataentry.

Job Requirements

Minimum

Satisfactory completion of a formal Registered Nurse program

Minimum 3 years of clinical experience in acute care or ambulatory care medical clinic

Minimum 6 months of telephone/ call center triage nurse experience

Registered Nurse: AZ (RN:AZ)

Excellent interpersonal, organizational, data input and customer service skills are essential

Medical terminology, familiarity with reference tools and pharmacology appropriate to the Registered Nurse scope of practice is essential

Preferred

Bachelors Of Nursing

One or more years of telephone/callcenter triage nurse experience

Where You'll Work

At Dignity Health, living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC), now part of CommonSpirit Health, is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

What started as a simple community hospital, is today a state-of-the-art healthcare system with two acute care hospitals, a network of primary and specialty care clinics, outpatient health and wellness centers, cardiac diagnostic centers, and outpatient medical imaging centers.

As you build your career at DH-YRMC, you’ll find Prescott is an inspiring place to live, work and to enjoy the outdoors.

• It is an inviting community with bygone charm and modern amenities.

• Local residents enjoy four spectacular seasons, while the area offers nearly year-round sunshine for any outdoor adventures.

• The carefree, relaxed lifestyle offers short commute opportunities, so you can focus on your career and your family.

Dignity Health-Yavapai Regional Medical Center extends this feeling with a strong sense of family, security, and belonging. Our compassion and commitment to quality care has earned awards, such as the Stroke Care Excellence Award (2022), Neuroscience Excellence Award (2021, 2020) and America’s 100 Best Hospitals for Stroke Care Awards (2020, 2021) and has placed us at the top of the charts in community and nationwide in healthcare. Come experience the incredible quality-of-life that Dignity Health-YRMC and Prescott has to offer! #hellohumankindness

Pay Range

$35.62 - $52.99 /hour

We are an equal opportunity/affirmative action employer.