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Summary The VA San Diego Healthcare System is currently recruiting for a Health System Specialist (Associate Group Practice Manager). They will serve as an administrative liaison/coordinator providing clinical and administrative services support with access to care, consult management, Veteran and employee experience, and facilities management under the direction of the Assistant Medical Center Director and Group Practice Manager Responsibilities Duties include but are not limited to: Works collaboratively with the clinical and administrative services to achieve strategic goals and initiatives. Responsible for coordination of daily operations for a wide range of services necessary to provide a continuum of care for Veterans. The work directly involves a wide range of responsibilities including human resources, logistics, acquisition, access, consults, encounters, fiscal matters, equipment, policies/procedures, space, etc. Assists in the design, implementation, modification, and maintenance of quality management and risk management programs and applies specialized knowledge of health care management to the planning, organization, and evaluation of the delivery of services. Responsible for tracking, monitoring, evaluating, developing, and implementing action plans to ensure achievement of VA standard for performance measure at the CBOC sites. This includes utilization and throughput monitoring, overall review of clinical/administrative reports and systems, all analytical and action plans reported to higher management, frequent briefings to the GPM and Assistant Director, responsibility for full compliance with national policies and directives regarding outpatient care procedures and business rules, and full administrative responsibility for customer service at the CBOC sites. Frequently meets with the clinical and administrative service leadership, advising on issues that affect the delivery of primary care, mental health, and specialty care in the CBOCs. Analyzes problems unique to the VA system with its broad program missions, complex administrative management problems, rapid fluctuation in various program priorities and requirements, and numerous conflicts between program requirements and available resources. Consistently reviews productivity standards for the above-mentioned clinics which will include the past, present, and future workloads. Productivity improvement analysis is a must. Mastery in ability to analyze, evaluate and execute improved access for Veterans with thorough analysis is essential. Provides oversight to ensure that local practices and processes within the assigned ambulatory clinics are aligned with planning and policies at the network and national access leadership levels. Recommends improvement strategies, policy, and process changes to the GPM and Assistant Medical Center Director to share with the executive leadership at the VAMC, VISN, and VACO levels as appropriate. Identifies, defines, and prioritizes customer service tools, process improvement and training opportunities that will support front line employees in providing predictable, consistent, and easy customer service experiences for Veterans, their caregivers, and survivors. Builds and leads local program planning and execution for VHA-approved program of clinic practice management at the assigned campus and CBOC level. Uses Advanced Principles and Strategies for Access Improvement to review and provide guidance to clinical leads, including reviewing and providing guidance to identify strategies to reduce backlog, oversee and monitor consult management issues and provide guidance to clinical and administrative leads when needed. Works with local personnel to integrate data analytics and measures with continuous process improvement utilizing LEAN, Six Sigma, and other improvement methodologies to meet and sustain ambulatory care goals and objectives. Works independently with the GPM, Assistant Medical Center Director, and personnel at the VAMC, CBOCs, and other facilities to implement national and VISN standards, and address administrative process/system issues and other areas of concern. Provides administrative management for ambulatory care clinical support services at the assigned facility and CBOCs including interpreting policies, developing and implement local policies, defining administrative requirements, and/or providing advice to executive leadership on related issues. Work Schedule: Monday - Friday, 7:30am - 4:00pm Position Description Title/PD#: Health System Specialist (Associate Group Practice Manager)/PDS0021A Physical Requirements: Performance of the incumbent's duties may require extensive walking per day to meet with the facility managers and other clinic personnel. Trips to satellite outpatient clinics are sometimes necessary and will involve transportation via automotive vehicle. The work performed is of a precise nature requiring long periods of concentration that is often interrupted. Incumbent is often faced with changing priorities and with meeting deadlines. Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/14/2025. GS-12 grade level: One year of specialized experience (equivalent to the GS-XX grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: experience performing a wide range of qualitative/quantitative tasks as well as analytical/evaluative methods for the assessment and improvement of program effectiveness; making recommendations for process improvement; and planning, organizing, and leading teams in implementing recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no educational substitution for the GS-12 level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.