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Front Desk Agent

Do you have a passion for customer service? Tioga Downs is looking for a Front Desk Agent to provide top-notch customer service for our Hotel guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Providing information to guests about hotel policies, services and amenities.

• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).

• Selling rooms to “walk-in” customers.

• Entering/changing reservation information on the computer system.

• Posting charges to guest accounts, processing payments from guests.

• Making necessary corrections to guest accounts.

• Informing housekeeping department about room status/availability.

• Listening for and responding to guest complaints.

• Operates Hotel switchboard and/or PBX.

• Ensures a maximum level of service and satisfaction is achieved and maintained.

EDUCATION and/or EXPERIENCE:

High School diploma or GED required. Prior guest relations experience preferred.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate.

Benefits Include:

+ Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)

+ Generous 401K plan - 100% Vested from the beginning!

+ Medical, Dental, Vision and Life Insurance available for Full-Time Employees

+ Paid Time Off, Sick Time and Holiday Pay

+ Tuition Reimbursement *for eligible employees*

+ Discounts available for Hotel, Restaurants, Spa Services, and more