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Department/Unit:

Health Information Services

Work Shift:

Day (United States of America)

Salary Range:

$60,367.47 - $90,551.20

The HIM Operations Supervisor will oversee and coordinate the daily operations of the Health Information Management (HIM) department, including release of information, prepping, scanning, quality control, analysis, deficiency management, record completion, and physician suspension management. This role is focused on optimizing workflows related to medical records, patient data, and health information systems. The supervisor is responsible for ensuring the accuracy, integrity, and security of patient health records while maintaining compliance with all relevant laws, regulations, and industry standards for AMHS.

Essential Duties and Responsibilities

+ Planning and Program Development

+ Attends all mandatory prep refresh sessions and in-service education.

+ Operational Tasks

+ Supervises and provides guidance and training to HIM staff, ensures adherence to established productivity standards, quality standards, and department guidelines.

+ Organizes and establish day-to-day priorities.

+ Must multitask while remaining professional, focused, composed and positive.

+ Hiring, training, and managing HIM staff, including assigning tasks and evaluating performance.

+ Ensuring adherence to relevant regulations, such as HIPAA, and maintaining privacy safeguards for protected health information.

+ Identifying and implementing improvements to HIM processes and workflows.

+ Acts as a bridge between the clinical and administrative aspects of healthcare, ensuring that patient information is handled effectively and ethically.

+ Overseeing HIM operations: This includes managing daily workflows related to medical record retrieval, prepping, scanning, indexing, document type auditing, release of information, and deficiency analysis for hospital and ambulatory (practices and clinics).

+ Optimizes OnBase and Epic workflows.

+ Works closely with other departments, such as clinical divisions and IT, to ensure smooth information flow and resolution of issues.

+ Assists with administrative tasks. This may include preparing reports, approving schedules and timecards, and assisting with special projects.

+ Provides the release of information staff guidance as it relates to regulatory requirements and sensitive information.

+ Partners with medical staff and other departments to resolve issues efficiently.

+ All other duties assigned by HIM leadership.

Qualifications

+ High School Diploma/G.E.D. - required

+ Associate's Degree in HIM or a related field - required

+ 2 or more years of experience in Health Information Management (HIM) or related work environment - required

+ 5 years of relevant work experience can be considered in lieu of an associate degree

+ Ability to organize and establish day-to-day priorities.

+ Utilizes critical thinking skills in all aspects of the job.

+ Ability to multitask while remaining professional, focused, composed and positive.

+ Excellent customer service skills.

+ Displays integrity, friendliness, and compassion.

+ Must be able to establish an appropriate and effective rapport with patients, co-workers, and medical staff.

+ Must demonstrate effective and appropriate written and oral communication skills.

+ Ability to take and follow direction in a positive and appropriate manner.

+ Must be flexible.

+ Takes initiative/able to work independently.

+ Embraces new opportunities to grow both personally and organizationally.

+ Must be efficient and effective in the use of resources.

+ Advanced computer skills such as but not limited to Excel, Word, & Microsoft Teams. Strong knowledge of EHR systems, preferably Epic.

+ Must be able to sit, stand and walk for long periods.

+ Ability to read and understand the English language.

+ Ability to effectively maintain confidentiality of records and communicate with all levels of personnel.

+ RHIA - Registered Health Information Administrator - preferred

+ RHIT - Registered Health Information Technician - preferred

Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

+ Standing - Occasionally

+ Walking - Occasionally

+ Sitting - Constantly

+ Lifting - Rarely

+ Carrying - Rarely

+ Pushing - Rarely

+ Pulling - Rarely

+ Climbing - Rarely

+ Balancing - Rarely

+ Stooping - Rarely

+ Kneeling - Rarely

+ Crouching - Rarely

+ Crawling - Rarely

+ Reaching - Rarely

+ Handling - Occasionally

+ Grasping - Occasionally

+ Feeling - Rarely

+ Talking - Constantly

+ Hearing - Constantly

+ Repetitive Motions - Frequently

+ Eye/Hand/Foot Coordination - Frequently

Working Conditions

+ Extreme cold - Rarely

+ Extreme heat - Rarely

+ Humidity - Rarely

+ Wet - Rarely

+ Noise - Occasionally

+ Hazards - Rarely

+ Temperature Change - Rarely

+ Atmospheric Conditions - Rarely

+ Vibration - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.