"Alerted.org

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Overview

Responsible for the development and management of the Technology driven strategy organization. Providing direction, guidance and development to the various organizations under this role as well as continued growth in opportunities to further the Paychex strategy of a technology driven approach to acquiring and servicing our clients. Ultimately establishing business targets including profitability, client retention and business growth.

Responsibilities

+ Identifies and establishes strategic direction for the Technology Driven Service approach for Paychex ensuring it drives productivity, automation and quality via a tech forward service approach.

+ Leverage AI to improve service efficiency, optimize operations, and enhance customer outcomes.

+ Partner and collaborate with director and executive level leaders in service, sales and IT to continue to grow our Tech Forward approach to service.

+ Leads and coordinates operations planning, resourcing, staffing, progress reporting and ongoing management of platform transfers, acquisitions & new clients.

+ Manage multi-million dollar Technology driven service budget and strategy to ensure it's driving the most value for both the immediate and strategic business goals for Paychex.

+ Drive a continuous growth of Executive Statistics to further support a data driven decision approach for Paychex.

+ Leverages technology and flexible staffing solutions to improve productivity, reduce effort, and improve quality.

+ Recruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional development.

+ Prepares the capital and operating budgets for the cost center(s) and analyzes interdepartmental reports as they relate to the cost center(s). Achieves cost center projections through labor expense and administrative expense controls.

+ Other duties as assigned to support the general purpose of the position’s function.

Qualifications

+ Bachelor's Degree - Required

+ Budget or Financial Profit and Loss experience.

+ Client and third party facing and negotiation skills are a plus.

+ 3 years of experience in Management experience in corporate or field.

+ Project implementation experience.

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $170,000 - $250,000. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

+ Act with uncompromising integrity.

+ Provide outstanding service and build trusted relationships.

+ Drive innovation in our products and services and continually improve our processes.

+ Work in partnership and support each other.

+ Be personally accountable and deliver on commitments.

+ Treat each other with respect and dignity.

What's in it for you?

+ We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.

+ We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.

+ We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.

+ We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.

+ We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.