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Who Are We? With an "A" health rating and solid year-over-year growth, San Francisco Federal Credit Union's (SFFedCU) membership is now over 43,000 with assets surpassing $1.3 billion and branches located in San Francisco and San Mateo County. Continuing along it highly successful growth trajectory, SFFedCU is seeking Electronic Payment Services Specialist for our Golden Gate Branch in San Francisco. The Position The Electronic Payment Services Specialist, is responsible for the processing of all ACH, ACH, Share Drafts, Wires, Mobile Deposits and all other types of transactions. The Electronic Payments Specialist is also responsible for Credit and Debit card services provided by San Francisco Federal CU including processing fraud disputes as well as assisting members, branch and FSC staff. TASKS, DUTIES, FUNCTIONS: Posts and balances daily ACH settlement activity received by the Federal Reserve Bank, which includes balancing, researching rejected items, and sending returns and notifications of change within the regulated timeframes. Process lost and stolen reports and maintain files. Process credit/debit card and ATM fraud and dispute claims. Have a thorough understanding of Mastercard rules and regulations and regulatory requirements related to card fraud and dispute processes. Provide information and services to all members regarding credit, debit, ATM, digital banking and other related company products. Cross-sell products and services when appropriate. Wire processing, which will include processing incoming and verification of outgoing wires. Must understand the recall and tracing process. Exception processing and research and adjustment for deposits, drafts, and ACH, including ACH Origination and Disputes and Check Fraud Claims. Troubleshoot digital banking services, including Bill Pay, External Transfer, Person Pay, and Mobile/ Remote Deposit. Assist with other related payment operations and tasks as needed. Processes future dated settlement activity received by the Federal Reserve. Processes share draft settlement activity received by the Federal Reserve Bank including balancing, researching rejected items, and sending returns within the regulated timeframes. Maintains Written Statement of Unauthorized Debit documents and member stop payment requests within the ACH and share draft processing. Handles government restitutions and maintains documentation files. Insures appropriate and timely revocations and stops regarding the returns take place, including appropriate Return Reason Codes. Processes the return item file received by the Federal Reserve Bank. Research problems related to the member's accounts and handles inquiries, problems and any issues relating to ACH and share draft postings and returns. Handles the processing of SEG payroll deposits. Posting transactions to member accounts, balance entry, verify and processing the settlement. Reviews, decisions and posts all remote deposit capture deposits received daily. Inputs and approves all wire requests received daily. Assists with special projects at the request of the Electronic Payments Operations Manager. Performs other duties as assigned by Management. Performs all applicable job functions in accordance with established Credit Union BSA/AML/OFAC policies and procedures and completes required training on an annual basis. Who Are You? 1. Effective oral and written communication skills required to interact with credit union staff, management, and all member channels. 2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL: All levels of staff and management. 2. EXTERNAL: Members and prospective members, as needed. QUALIFICATIONS: 1. EDUCATION: High school diploma or GED required. 2. EXPERIENCE: * At least 1 to 3 years or similar experience in dispute-related or electronic funds positions. 3. KNOWLEDGE/SKILLS: * Thorough understanding of ACH, Wire and Card Servicing operations systems, functions, policies, and procedures. * Excellent communication (verbal, written and presentation) skills, including ability to convey complex situations and relationships concisely to management and executive level audiences, and/or non-technical stakeholders. * Highly proficient in Microsoft Office Suite (Word, Excel, Visio, Outlook, PowerPoint). * Solid work ethic and able to work effectively both independently and in a team. Why You'll Love It Here You'll work alongside a passionate team in a mission-driven organization, get exposure to executive decision-making, and grow your skills across a broad range of functions. No two days will be the same-and that's exactly how you like it. The compensation package includes an excellent benefits program including health insurance plans, generous PTO, 401(k) Plan, profit sharing, competitive base, bi-annual bonuses, as well as tuition reimbursement. SFFedCU is an Equal Employment Opportunity Employer. In accordance with federal and state laws, SFFedCU does not discriminate in employment because of race, color, religion, sex, national origin, age, physical and mental disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition (associated with cancer, a history cancer or genetic characteristics), veteran or military status, sexual orientation, gender, gender identity or gender expression, HIV/AIDS status, genetic information or any other characteristic protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.