• Practice Manager-non Clinical

    Aston Carter (Mountain View, CA)


    Job Title: Practice Manager

    Job Description

    The Practice Manager is a pivotal role that ensures the seamless operation of our healthcare practice, enhancing both employee and patient experiences. This role is responsible for hiring and supporting a high-quality team, ensuring staff deliver outstanding care, and meeting all regulatory requirements. The aim is to provide employees with career-defining experiences and patients with the best healthcare encounters of their lives.

    Responsibilities

    + Hire and oversee PN, MA/FD Leads, and Practice Assistants as applicable.

    + Coach and develop PN, MA/FD Leads, and Practice Assistants.

    + Oversee the facilitation of training and adherence to protocols and policies.

    + Ensure engagement and development opportunities to minimize turnover.

    + Develop, implement, and coordinate training and education programs.

    + Conduct regular observations and audits, and participate in yearly performance reviews.

    + Provide regular updates to team members, including recognition and company changes.

    + Collaborate with APP, Medical Director, and Laboratory Director on day-to-day operations.

    + Oversee provider scheduling and optimize patient schedules.

    + Ensure SLAs for response time and abandonment rate are met.

    + Monitor Key Performance Indicators (KPIs) and ensure SLAs are achieved.

    + Maintain high standards of patient and customer service.

    + Resolve patient concerns and escalations promptly.

    + Coordinate vendor and business associate contracts.

    + Oversee protocols for POS and cash collections for patient billing.

    + Manage site-level P&L and budget in collaboration with the finance manager.

    + Ensure all inventory needs of the office are met.

    + Maintain cleanliness and a professional appearance of the office daily.

    Essential Skills

    + Business management and operations management expertise.

    + Experience in operations and finance, preferably within a health clinic setting.

    + Proficiency in Microsoft Office.

    + Bachelor’s degree required.

    + Preferred healthcare experience, specifically in fertility.

    + Demonstrated punctuality, reliability, and professionalism.

    + Exceptional communication skills, both written and verbal.

    + High-level executive functioning skills.

    + Computer proficiency, particularly in team management.

     

    Additional Skills & Qualifications

     

    + Experience in fertility healthcare is an asset.

    + Proficiency in managing day-to-day operations and enhancing patient experience.

    Work Environment

    This role requires standing, walking, and the use of hands for extended periods. Occasional travel between locations or for training may be required.

     

    Job Type & Location

     

    This is a Permanent position based out of Mountain View, California.

    Pay and Benefits

    The pay range for this position is $95000.00 - $130000.00/yr.

     

    Medical, dental, and vision insuranceHealth Savings Account (HSA) and Flexible Spending Account (FSA)Life insuranceFertility assistanceEmployee Assistance Program (EAP)401(k) plan with employer matching

     

    Workplace Type

     

    This is a fully onsite position in Mountain View,CA.

     

    Application Deadline

     

    This position is anticipated to close on Oct 10, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.