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**Job Family:** Brightly Software

**Req ID:** 478043

Who we are

Build a brighter future while learning and growing with a

Siemens company at the intersection of technology, community and

sustainability. Our global team of innovators is always looking to create

meaningful solutions to some of the toughest challenges facing our world. Find

out how far your passion can take you.

About the Job

We are looking for a strategic and results-driven Senior

Customer Success Manager (CSM) to manage a portfolio of high-value enterprise

accounts, each contributing over ~$100,000 in Annual Recurring Revenue (ARR).

This role is essential to driving customer satisfaction, retention, and growth

through proactive engagement, strategic planning, and value realization.

You will serve as a trusted advisor to our most valuable

clients, ensuring they achieve their desired outcomes while aligning them with

our business goals. This role requires a strong blend of customer success

expertise and revenue accountability, including managing forecasts and owning a

revenue target.

What you will do

+ Leadthe post-sale relationship for a portfolio of strategic enterprise accounts.

+ Manageclient renewal process for forecasting and securing revenue.

+ Drivecustomer adoption, satisfaction, and retention through proactive engagement andsuccess planning.

+ Partnercross-functionally with Sales, Product, and Support to deliver seamlesscustomer experiences.

+ Identifyand implement growth opportunities within accounts, including upsell andcross-sell strategies.

+ LeadQuarterly Business Reviews (QBRs) and executive-level engagements. Monitoraccount health and usage metrics to proactively address risks andopportunities.

+ Accuratelyforecast renewals and expansions, contributing to overall revenue targets.Advocate for customer needs internally and influence product roadmap decisions

What you need

+ BA/BSdegree OR 5+ years of Client Success experience in lieu of degree.

+ 3+years of demonstrated ability in Customer Success, including direct experiencemanaging Enterprise-level accounts.

+ Provensuccess managing accounts with ARR greater than $100K.

+ Demonstratedexperience being responsible for a revenue target, managing a forecast, andcontributing to account growth.

+ Knowledgeof SaaS operations, including subscription revenue, product development cycles,and customer lifecycle management.

+ Experienceusing Salesforce, Microsoft Office, and BI tools.

+ Dedicationand curiosity for managing metrics and making data-driven decisions.

+ Excellentcommunication and collaboration skills to maintain strong client relationships.

+ Clearand concise verbal and written communication; effective with live and virtualpresentations.

+ Strongorganizational, time management, and project management skills.

+ Diagnosticskills to efficiently solve customer problems and engage internal stakeholdersas needed.

+ Provenability to thrive in a fast-paced professional environment and manage multiplecomplex assignments simultaneously.

+ Experienceworking with clients in one or more of the following verticals: Energy,Manufacturing, Education, Government, and Healthcare.

What makes you a Standout

+ Experiencewith Customer Success platforms like ChurnZero or Gainsight.

+ Backgroundin CMMS (Computerized Maintenance Management Systems).

+ Provensuccess leading cross-functional initiatives with measurable impact.

+ Experiencewith Healthcare clients.

The Brightly culture

We’re guided by a vision of community that serves the

ambitions and wellbeing of all people, and our professional communities are no

exception. We model that ideal every day by being supportive, collaborative

partners to one another, conscientiously making space for our colleagues to

grow and thrive. Our passionate team is driven to create a future where smarter

infrastructure protects the environments that shape and connect us all.

That brighter future starts with us.

Our Commitment to Equity and Inclusion in our DiverseGlobal Workforce:

We value your unique identity and perspective. We are fully

committed to providing equitable opportunities and building a workplace that

reflects the diversity of society, while ensuring that we attract the best

talent based on qualifications, skills, and experiences. We welcome you to

bring your authentic self and transform the every day with us.

Brightly maintains a Drug Free workplace in accordance with

applicable law.

Qualified Applicants must be legally authorized for

employment in the United States. Qualified Applicants will not require

employer-sponsored work authorization now or in the future for employment in

the United States.

$73,500 $126,000 10%

**Organization:** Smart Infrastructure

**Job Type:** Full-time

**Category:** Sales