• Associate Supervisor, Product Analysis Center

    Stryker (Redmond, WA)


    As an **Associate Supervisor in the Product Analysis Center** , **Redmond, WA** . You will lead a team of quality analysts dedicated to investigating product issues and driving improvements in customer satisfaction, cost efficiency, and cycle time. In this hybrid role, you will work **onsite four days per week and remotely one day per week** , ensuring strong team engagement and operational continuity.

    What You Will Do

    + Oversee daily PAC operations, including prioritization, resource allocation, and issue resolution.

    + Recruit, onboard, and manage team members, providing coaching and performance development.

    + Conduct regular 1:1 meetings and administer performance appraisals.

    + Identify and facilitate technical training to enhance team capabilities in failure analysis and troubleshooting.

    + Ensure compliance with regulatory, quality, legal, corporate, and HR policies.

    + Maintain a safe and compliant work environment through proper documentation and training.

    + Lead PAC projects and contribute to strategic planning and continuous improvement initiatives.

    + Establish and monitor KPIs to support timely complaint processing and stakeholder feedback.

    + Manage PAC systems, troubleshoot equipment issues, and drive process improvements.

    + Ensure traceability and documentation of returned products throughout the analysis lifecycle.

    + Provide exceptional customer service and foster collaboration across R&D, Quality, Regulatory, and Service teams.

    + Support audit readiness and contribute to CAPA and nonconformance investigations.

    What you need

    + Associate’s degree with 4+ years of related technical experience or Bachelor’s degree with 2+ years of related technical experience.

    Preferred

    + Experience in quality assurance or product analysis within a regulated industry.

    + Knowledge of Six Sigma, Lean Manufacturing, or Kaizen methodologies.

    + Strong leadership, communication, and problem-solving skills.

    + Ability to manage multiple priorities and drive team performance.

    + $ **79,500.00 -123,500.00 USD,** Annualsalary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

     

    Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

     

    Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.