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Operations Project Manager

Newark, Delaware

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Initiative Management Team's primary responsibility is to ensure that all Enterprise Change Management Requirements are applied to projects involving Fulfillment & Recovery within Credit Assistance. This includes leading the management of Universal Change Risk Assessment (UCRA) and Program Project Risk Tool (PPRT) projects with the responsibility for ensuring that all changes are appropriately documented, risks are assessed, and metrics are developed and monitored. Responsibilities include the overall direction, coordination, control, and implementation of projects which align with the businesses’ strategic vision and goals.

Responsibilities include:

+ Partner with change owners and the Fulfillment & Recovery team to plan and implement changes for Consumer Credit Assistance projects spanning across all products

+ Oversight for all initiative intake, prioritization, and change management requirements

+ Plans, organizes, monitors and controls projects using appropriate tools and methodologies to ensure efficient and effective project completion

+ Assemble and coordinate project teams

+ Ensure early identification of risk and appropriate transparency with Risk and Compliance partners regarding impacts

+ Completion of all required change documentation which must adhere to the enterprise change management standards

+ Responsible for ensuring completion of all post implementation change requirements including the deployment of risk mitigation plans, collection and attachment of all mitigation plan evidence and metric performance results

Skills:

+ Superior planning and organizational skills are the most important skills for this role

+ Self-starter who takes initiative and works independently, with minimal oversight and guidance

+ Proficient experience with Microsoft Office, WebEx and SharePoint

+ Strong ability to communicate (written and verbal) across all levels

+ Proven ability to present formally and informally to all levels of leadership

+ Experience with leading meetings and the ability to hold people accountable

+ Proven problem solving skills

+ Capability to work effectively in a team environment

+ Experience working with Risk and Control partners

Desired Skills:

+ Experience in the Universal Change Risk Assessment (UCRA) application and process

+ Consumer Credit Assistance (CCA) experience

+ 2+ years of experience in the Project and Programming Risk Tool (PPRT)

+ 1-2 years project management related experience

**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.