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Job Description

The Clinical Services Liaison – RN, is responsible for:

+ Positive and effective representation of the Mount Sinai Clinical Research Support Unit (CRSU) Program and introducing the full scope of services offered to referring physicians, hospital case managers, provider staff, other referral sources, and patients and their caregivers.

+ Providing education about the program and services to referral sources and patients.

+ Assisting with clinical coordination of care between referral sources, the pharmacy, nursing and patient / patient caregivers, on behalf of Mount Sinai CRSU.

+ Providing and utilizing clinical knowledge and skills to assist referral sources &/or patients with:

+ The identification of appropriate candidates for clinical trial

+ Assess the patients’ and/or caregivers ability to receive care on clinical trial

+ Patient education and training regarding therapy and supplies, as well as, clarifying expectations of care on clinical trial

Qualifications

+ Bachelor’s degree in nursing from an accredited college or school of nursing.

+ Relevant clinical competence in area of nursing practice assigned

+ Licensed as a registered nurse with current registration in New York State

+ Name: Basic Life Saver (BCLS) Issuing Agency: AHA

Strongly Preferred:

+ 3 years of nursing related experience

+ 2 years of oncologyexperience

+ 1 year of research experience

+ Oncology Nurse Certification strongly preferred

Responsibilities

+ Developing and maintaining referral source relationships and responsive, caring customer service.

+ Identifies and communicates opportunities for engaging referral sources to identify opportunities to increase patient access to clinical trials.

+ Evaluates current and future clinical and service needs for existing and new service areas.

+ As appropriate &/or required, coordinates &/or conducts in-services and continuing education programs for referral sources and their support staff.

+ Collaborates with referral sources (i.e. referring physicians hospital case managers, physician offices) and Mount staff to facilitate the coordination of care for referrals to Mount Sinai clinical trials.

+ Coordinates and communicates all critical workflow activities for new patient referrals to clinical research team personnel and referral sources, including, but not limited to:

+ Intake

+ Clinical Operations: Pharmacy &/or Nursing

+ Reimbursement, if required

+ Appropriately documents the coordination of care activity including, but not limited to:

+ Communication with study sponsor

+ All communication with patients, referral sources, physicians and Mount Sinai personnel

+ All patient &/or caregiver education & training.

+ Ensures all documentation is legible, accurate and complete and complies with CRSU policies & procedures, as well as regulatory and accreditation standards.

+ Maintains up-to-date referral source records, as well as, any other requested records in accordance with Mount Sinai CRSU policies, procedures &/or business goals.

+ Assist with activities to achieve favorable net revenue and gross profit goals for Mount Sinai CRSU.

+ Represents Mount Sinai CRSU n a professional and positive manner.

+ Attend and participate in appropriate meetings, outreach meetings and training programs

+ Coordination and cross-training of departmental work duties to achieve maximum productivity and efficiency.

+ Remains current with developments in field of clinical research

+ Comply with all company policies and directives for the fulfillment of the company objectives

PATIENT CARE

+ Assesses and evaluates patient care needs and applies critical thinking skills in patient care management.

+ Integrates relevant assessment and intervention skills in the delivery of nursing care.

+ Collaborates with the interdisciplinary healthcare team in the development, implementation, and evaluation of the plan of care.

+ Prioritizes all aspects of patient care including teaching, coaching, and planning “after hospital care” and delegating to others as appropriate.

+ Educates patients and caregivers while anticipating needs and readiness to learn, about their plan of care, transition of care, promotion of health, and prevention of disease.

+ Communicates effectively and professionally with patients, family and all members of the Interdisciplinary Patient Care Team.

+ **PATIENT EXPERIENCE**

+ Considers the patient’s values, preferences, cultural diversity, expressed needs and knowledge in all aspects of care.

+ Establishes and maintains a therapeutic relationship with the patient and family.

+ Uses evidence-based practices to increase understanding of patients’ perceptions of care.

+ Initiates service recovery for patients and family members who have concerns and escalates to CRSU nursing leadership

+ Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions.

QUALITY AND SAFETY

+ Practices safe and efficient patient-centered care, identifying and escalating barriers and opportunities for improvement.

+ Demonstrates clinical skills and knowledge crucial to quality and safety in the patient population served.

+ Implements process improvement strategies based on institutional, evidence-based policies and procedures.

+ Contributes to quality and safety practices and required compliance measures.

+ Implements principles of high reliability to identify and avoid high risk behaviors to provide a safe environment for patients.

+ Escalates potential safety hazards or gaps from best practice following institutional chain of command protocol.

+ Utilizes institutional information technology by documenting nursing practice to support quality and performance improvement initiatives.

PROFESSIONAL DEVELOPMENT

+ Advances clinical competence in nursing practice to progress from novice to expert.

+ Projects a professional image to colleagues and communicates with styles and methods that demonstrate caring, respect, compassion and empathy.

+ Incorporates ethical principles into decision making for patient and family.

+ Encourages and demonstrates a spirit of scholarship, inquiry, life-long learning and innovation for self and others.

+ Acquires knowledge and skills relative to the role, patient population, clinical specialty needs.

ADDITIONAL RESPONSIBILITIES:

Other duties as assigned

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $116718 - $175078 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.