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Job Description

Mount Sinai is one of the largest non-profit health systems in the U.S., with a strong reputation and Top 20 national ranking for both care quality and research/education. Our health system has ~50,000 employees working together to provide care for millions of patients each year.

Mount Sinai Solutions (MSS) was created to drastically change the way people interact with healthcare. Medicine has become increasingly fragmented and transactional, resulting in ineffective patient care, provider burnout, and wasteful use of time and money. Our team is shifting the way people interact with healthcare by increasing access to high quality, in-network providers with an incredible patient experience.

A flagship of our business is The Health Center at Hudson Yards (HCHY); a 15,000 square-foot, state-of-the-art multi-specialty practice designed around patient experience. HCHY houses two distinct membership-based practices – one that provides comprehensive and convenient care to employees in the area, and another that provides outstanding concierge-level service and amenities to individuals seeking an unrivaled healthcare experience. https://www.healthcenterhudsonyards.com/about/

We are looking for talented professionals that are passionate about developing a true system of care that can create market-leading value for our customers, members, and patients and:

• Are comfortable “playing up” and “playing down” as needed to accomplish business objectives

• Work productively amidst ambiguity

• Thrive in fast-paced work environments

• Seek to improve the status quo

The Associate – Consumer Sales will support the growth of Mount Sinai Solutions’ direct-to-consumer business, with a focus on selling high-touch concierge healthcare offerings tailored for high-net-worth individuals (HNWIs) and ultra-high-net-worth individuals (UHNWIs). The Associate will assist in identifying and developing new business opportunities, managing a pipeline of prospective clients, and supporting the sales process from initial outreach through to deal closure and renewals.

In addition to sales responsibilities, the Associate will be responsible for maintaining accurate and up-to-date records in Salesforce, managing reporting and dashboards to track key performance metrics, and identifying opportunities for continuous process improvement to enhance efficiency and client experience.

This role offers a strong foundation for building a career in healthcare sales and business development. The Associate will gain hands-on experience contributing to revenue growth and will have the opportunity to collaborate closely with senior members of the sales team. The Associate will also help relay client feedback to internal teams, providing insights to inform product development and strategic operations. The position offers visibility across the Mount Sinai Health System and the opportunity to engage with cross-functional teams and key stakeholders in the healthcare industry.

Qualifications

Education and Experience

? Bachelor?s Degree required

? Minimum of 2 years of professional experience; experience in healthcare industry is a plus

? Highly proficient in Microsoft Office

? Experience with Salesforce preferred

Additional Skills and Qualities

? Highly organized, structured, timely, and detail-oriented

? Exceptional communication and presentation skills

? Passion for healthcare as evidenced by academic or personal pursuits and professional experience

? Self-motivated team player

Non-Bargaining Unit, M1X - MSS Health Center Direct - MSH, Mount Sinai Hospital

Responsibilities

Consumer Sales & Account Management

• Support the sales lifecycle from lead generation through deal close and renewals, under the guidance of senior team members

• Assist in building and maintaining a pipeline of high-net-worth and ultra-high-net-worth individuals, contributing to team sales goals

• Help manage client relationships by providing a high-touch experience and responsive, personalized support

• Contribute to the planning and execution of sales and marketing campaigns aimed at acquiring new customers

Strategic Growth Support

• Conduct research to identify potential growth opportunities, including new market segments, partnership leads, and trends in healthcare

• Support the development and implementation of targeted strategies to expand reach and grow the sales pipeline

• Gather and communicate customer insights to internal teams to inform product development and go-to-market efforts

Process Improvement & CRM Management

• Maintain accurate, up-to-date records in Salesforce to ensure visibility into sales activities and pipeline status

• Creative and update sales reports and dashboards for team and leadership report outs

• Collaborate with team members to improve sales tools, documentation, and processes for increased efficiency and effectiveness

Other Duties as Assigned

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $72473 - $108709 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.