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At Xbox Studios Quality we’re transforming how games are tested. Partnering with our first party studios, we build Quality solutions to meet the growing needs and complexity of modern games. Leveraging data science, technology, and culture, we work to ensure a world class experience for our players.

We have an exciting opportunity for a Senior Business Administrator to join our team and impact Gaming! This role will primarily support the Head of Quality and their organization and will also work on broader organizational projects.

Candidates for this position will be proficient communicators that build effective relationships with a broad range of disciplines and a diversity of work styles. They leverage their networks to solve problems and generate creative solutions, as well as to better understand the priorities of the business so that they can organize and prioritize their own work effectively.

The Games Industry is fast paced and ever changing, and our teams maintain agility to compete while prioritizing work for impact – if that type of environment, and the opportunity to have an impact in Gaming as a Senior Business Administrator is exciting to you, we would love to hear from you!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Calendar Management

+ Provides calendar management and time planning support to Head of Quality.

+ Ability to quickly learn and align calendar based on knowledge of manager's priorities and operating styles, is proactive, agile, and flexible with calendaring, ensures preparation of meeting setting (e.g., booking rooms, assisting with troubleshooting audio-video [AV] and technical issues), and can manage ambiguous situations with high degree of accuracy and attention to detail.

Rhythm of Business (ROB)

+ Gains deeper understanding of rhythm of business (ROB), key stakeholders, and interdependencies within the business and recognizes patterns.

+ Helps to execute on business cadence (scheduling/meeting logistics) around the ROB of the team and identifies patterns.

+ Proactively engages on ROB improvements as needed.

Cross-Functional Collaboration and Communication

+ Has the ability to build and maintain meaningful relationships with stakeholders across multiple organizations (e.g., business-support professionals, partners, Human Resources [HR], Finance, event planners, peers) to enable their leader and team's work.

+ Is a team player and has a skilled customer service approach.

+ Can effectively communicate with external partners and audiences.

Team Management Support (Headcount Management, Recruitment, Onboarding/ Offboarding)

+ Works closely with leadership to manage and maintain headcount activities, including staff movement/transfers, reporting, offboarding, and transactions within relevant headcount management tools.

+ Contributes to team experience activities.

+ Collaborates with Global Talent Acquisition (GTA) to support internal and external recruitment efforts, and partners with hiring managers to ensure a smooth process, under guidance of tenured colleagues as needed.

+ Participates in onboarding and assists new employees, vendors, and interns as an essential contact for questions.

+ Coordinates logistics and provides onboarding support for new employees, vendors, and interns, under the direction of tenured team members (e.g., ordering new-hire equipment, setting up workstations)

Event Coordination and Logistics

+ Supports planning, coordination, promotion, and support for events and conferences.

+ Assists with determining event needs and outcomes.

+ May assist with and/or own creating event itinerary.

+ Acts as a point of contact for events.

+ Addresses any preparatory setbacks and escalates to tenured Business Support staff as needed.

+ Contributes to team morale and building team dynamics.

Project Ownership

+ Executes various projects and tasks and completes project deliverables with little or no supervision.

+ Owns their components of project outcomes end to end with proper accountability.

+ Identifies risks and communicates these to relevant stakeholders.

+ Streamlines processes, provides process improvement suggestions, and adjusts as needed.

Resource Management (Hardware/Supply Management, Purchase/Expense Management Financial Management)

+ Contributes to and oversees planning, tracking, maintenance, and adjustment of equipment and inventory based on stock requirements and business needs.

+ Processes expense reports with full compliance of Microsoft policy.

+ Participates in discretionary budget tracking (e.g., morale, hardware, supplies) and reporting.

+ Performs vendor and supplier management (e.g., ensuring set up for financial processing, opening purchase orders [POs]).

Space Management and Planning

+ Maintains up-to-date space-management processes and team spaces (e.g., office locations/desk assignments, private conference rooms, transitional spaces, remote/location status), with guidance.

+ Partners with managers across the organization and colleagues to learn and execute processes.

+ Supports large-scale space requests (e.g., annual office restocks, moves, space build outs), liaising between admins, and space planner.

+ Uses space utilization data to recommend changes in space assignments and identify future space requirements. Escalates and shares with tenured team members.

+ Maintains accurate, detailed information in space database.

Discipline Growth and Development

+ Actively participates in the Business Support community.

+ May mentor junior Business Support colleagues to helps others increase their understanding and ability to navigate through the organization.

+ May support onboarding and training of new Business Support staff as applicable.

+ Contributes to their organization's culture.

+ Continues to shadow and learn from others and leverages mentorship from administrators.

+ Documents and shares practices and insights.

+ Embody our Culture (https://careers.microsoft.com/v2/global/en/culture) & Values (https://www.microsoft.com/en-us/about/corporate-values)

Qualifications

Required Qualifications:

+ 2+ years Administrative, Business Support, and/or customer service experience.

+ 2+ years experience demonstrating attention to detail and high accountability with the ability to complete large volumes of tasks on a multitude of projects.

+ 2+ years of experience consistently demonstrating a can-do customer service attitude.

+ 2+ years experience prioritizing and juggling multiple projects, including solid project-management and problem-solving skills independently, while exercising good judgment and following through on issues.

Preferred Qualifications:

+ BA/BS degree preferred.

+ Proficiency and knowledge with Microsoft internal systems including, Employee Central, MyOrder, MSExpense, HR Insights and iCims preferred.

+ Highly developed organizational and analytical skills.

+ Ability to maintain confidentiality of highly sensitive material with tact and professionalism.

+ Develop and maintain strategic working relationships with key business stakeholders across the organization to develop an understanding of business needs and enabling appropriate decisions

+ Ability to react with appropriate urgency to situations and requests

+ Exercise sound judgment, tact, diplomacy, integrity, and professionalism in all communications.

+ Interest in Gaming/Video Games

Business Support ATR-C - The typical base pay range for this role across the U.S. is USD $25.10 - $43.80 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $35.72 - $51.11 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 17th, 2025.

\#studiosquality

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .