• IVR chatbot developer

    Cognizant (Bridgewater, NJ)


    As an IVR Chatbot Developer (Genesys focus), you will make an impact by designing and implementing intuitive self-service solutions that enhance customer experience and reduce the need for live assistance. You will be a valued member of the Customer Experience Technology team and work collaboratively with product managers, architects, and cross-functional teams.

    In this role, you will:

    • Develop and implement self-service IVR and Omni-Channel Orchestration Routing using Genesys Cloud CX.

    • Design and build voice and non-voice applications (SMS, Email, Chat, Voice Bot) using Genesys Cloud CX Architect Bot Flows.

    • Deliver speech-based interfaces and dynamic menus aligned with customer treatment strategies.

    • Integrate Genesys solutions with internal and external systems.

    • Contribute to the evolution of conversational bots and API-driven self-service capabilities.

    Work model:

    We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in Newark, NJ. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

    What you need to have to be considered

    • 3 to 5 years of development experience with self-service IVR and Omni-Channel Routing on Genesys Cloud CX.

    • Hands-on experience with voice and non-voice application development using Genesys Cloud CX Architect Bot Flows.

    • Proven delivery of self-service and analytics solutions with speech-based interfaces.

    • Strong understanding of Genesys Framework and integration with internal/external components.

    • Genesys Cloud CX certification in one or more solution areas (Inbound, Outbound, Multi-channel, etc.).

    These will help you stand out

    • Experience with API integration and conversational bot development.

    • Background in designing intuitive and natural communication flows.

    • Familiarity with open-source chatbot frameworks.

    • Strong analytical and problem-solving skills.

    • Ability to work in a fast-paced, collaborative environment.

     

    Applications will be accepted until Nov 15, 2025.

     

    The annual salary for this position is between $83,000 – $130,000 depending on experience and other qualifications of the successful candidate.

    Benefits:

    Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

    • Medical/Dental/Vision/Life Insurance

    • Paid holidays plus Paid Time Off

    • 401(k) plan and contributions

    • Long-term/Short-term Disability

    • Paid Parental Leave

    • Employee Stock Purchase Plan.

    **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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    Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.