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Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join Thermo Fisher Scientific as an Implementation Analyst and be part of an exceptionally experienced team dedicated to making a global impact. This is your opportunity to work with a world-class company that values innovation, collaboration, and excellence!

Strategic:

Trusted advisor to our customers, global account managers, services leaders, product managers, and delivery teams.

+ Sustain and bear responsibility for nurturing a culture centered on top-notch customer service.

+ Work with the broader organization to achieve business objectives and expand multi-functional client engagements.

+ Effectively share knowledge to help build a premier digital solutions consulting and implementation team, working closely with global services leaders.

+ Provide feedback to product management and engineering to rapidly advance our product capabilities to meet customer needs and expectations.

+ Contribute to third-party technology, product, and solution evaluations in the context of our portfolio.

Operational:

+ Collaborate with clients, business analysts, project managers, and solution architects to understand their laboratory information management needs, workflows, and regulatory compliance requirements.

+ Develop and detail comprehensive solutions based on the captured requirements, including system configuration, customizations, and integration with other laboratory systems.

+ Participate in the implementation of enterprise laboratory solutions, ensuring they are configured and customized accurately to meet client specifications and industry standard methodologies.

+ Define data management strategies, including data mapping, migration, and validation, to ensure accurate and reliable data entry, storage, and retrieval within the solution.

+ Assess laboratory workflows and find opportunities for process improvement and automation.

+ Develop and implement test plans to ensure the system meets functional and performance requirements.

+ Conduct user training sessions and provide ongoing support to laboratory staff, addressing questions, resolving issues, and ensuring effective system utilization.

+ Prepare detailed user documentation, including system requirements, build specifications, user manuals, and standard operating procedures (SOPs).

+ Work closely with multi-functional teams, including software developers, quality assurance analysts, and laboratory personnel, encouraging effective collaboration and communication.

+ Remain current with relevant industry regulations and guidelines (e.g., FDA, ISO) and ensure that the implemented solutions align with these standards.

+ Contribute to improving processes, ensuring compliance, and driving improvements.

+ Provide recommendations into planning, prioritisation, management, tracking, and reporting on all aspects of customer engagements.

+ Participate in team and customer meetings delivering engaging, informative presentations both to internal and external audiences.

+ Travel, as required, for internal and client gatherings.

Business Partnership:

+ Work with DSAS and other Thermo Fisher team members to develop a culture that prioritizes customer experience, learning, digital innovation, analytical thinking, and complexity management.

Knowledge, Skills, and Abilities:

+ Familiarity with laboratory software solutions used in enterprises, like LIMS, ELN, LES, SDMS, CDS, or related platforms.

+ Understanding of laboratory processes, data management principles, and laboratory workflows in various domains (e.g., pharmaceutical, biotechnology, manufacturing).

+ Familiarity with regulatory requirements and compliance standards relevant to laboratory operations (e.g., FDA 21 CFR Part 11, ISO 17025, GLP, GMP).

+ Experience with relational databases – Oracle, SQL Server, Postgres.

+ Knowledge of cloud services and infrastructure highly desirable.

+ Excellent problem-solving skills and ability to analyze sophisticated business requirements and translate them into solutions.

+ Understanding of IT processes, SDLC methodologies, Quality Management Systems, and knowledge of regulatory landscape, with preference for experience in delivering and supporting validated systems.

+ Superb communication and interpersonal skills, integrity, and credibility.

+ Results-focused, with attention to detail and a concern for quality.

+ Planning, prioritizing, reporting, problem-solving, and analytical capabilities.

+ Collaborative, initiates, and facilitates communications and relevant information sharing, and works with different functions to achieve the best outcomes.

+ Ability to exercise judgment and discretion concerning critical, confidential, and proprietary information.

+ Flexibility in work schedule to allow for communication with a distributed team.

+ Able to innovate and bring ideas forward and advance issues and risks in a positive way.

Minimum Education and Experience Requirements:

+ Bachelor’s or master's degree in IT, IS, Engineering, Life Sciences, or equivalent.

+ Requires 2-5 years of experience in life sciences consulting for medium to large customers, focusing on solutions for discovery, research, development, or manufacturing.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.