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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Community Health Worker

Primary Function/General Purpose of Position

The Community Health Worker focuses on direct support, outreach, and engagement to improve community health outcomes, focusing on improving health, well-being, and access to essential services. The Community Health Worker serves as a liaison between community members or patients and health and social service systems, providing culturally appropriate health education and addressing basic social drivers of health. Community Health Workers may work in a variety of settings, including serving in the community or assisting patients in physician practices based on specific market design.

Essential Job Functions

+ Builds trusting relationships with individuals and communities to mediate between individualsand health/social service systems. Identifies and engages individuals and families in need through outreach activities and community events.

+ Evaluates the specific needs and challenges faced by community members, including health, social, and educational needs. Identifies barriers such as housing, food insecurity, and transportation challenges, and connectsindividuals to appropriate resources.

+ May conduct outreach activities, including home visits and participation in community health fairs and local events, to build awareness and engage underserved populations.

+ Maintains accurate and up-to-date records to support advocacy efforts, monitor outcomes, and contribute to program evaluation.

+ May perform or assist withhealth education and/or basic health screenings, such as blood pressure and glucose checks, under appropriate supervision.

+ Provides support to ongoing community health programs.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

•​Community Health Worker (CHW) Certification in the state of practice (preferred; required within 12 months of hire)​

Education

•​​High School Diploma or equivalent (required)​​

Bachelor's degree in Social Work, Public Health, Psychology, or related field (preferred)

Work Experience

•1 year of recent experience in a community outreach or healthcare setting (preferred)

Training

None

Language

Bilingual based on market needs (preferred)

Patient Population

•Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

​

Working Conditions

•​​​Periods of high stress and fluctuating workloads may occur.​ ​

•​​May be exposed to physical altercations and verbal abuse.​ ​

•​​May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.​ ​

•​​May have periods of constant interruptions.​ ​

•​​May be exposed to human blood and other potentially infectious materials.*​ ​

•​​General office environment.​ ​

•​​Required to car travel to off-site locations, occasionally in adverse weather conditions.​ ​

•​​Long-distance or air travel as needed- not to exceed 10% travel.​ ​

•​Prolonged periods of working alone ​​

_* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control._

Physical Requirements

Physical Demands

Frequency                                              0%                  1-33%                 34-66%                 67-100%

Lifting/ Carrying (0-50 lbs.)                                           X

Lifting/ Carrying (50-100 lbs.)                                       X

Push/ Pull (0-50 lbs.)                                                       X

Push/ Pull (50-100 lbs.)                                                   X

Stoop, Kneel                                                                     X

Crawling                                                                            X

Climbing                                                                            X

Balance                                                                               X

Bending                                                                               X

Work Position

Frequency                                               0%                  1-33%                 34-66%                 67-100%

Sitting                                                                                                                                                  X

Walking                                                                                X

Standing                                                                               X

Additional Physical Requirements/Hazards

Physical Requirements

Manual dexterity (eye/hand coordination)

Repetitive arm/hand movements

Finger Dexterity

Color Vision

Acuity - far

Acuity - near

Skills

Hard/Tech/Clinical Skills _:_

• _Proficient with computers and accuracy with data entry and Microsoft Office._ _​​​_ _ _

_Comprehensive knowledge of the field's concepts and principles._

_​_

Soft/Interpersonal Skills:

**​​​​** ​ _Sensitivity and experience in working within different cultures_ _._ _​_ _ _

_Ability to separate personal from professional interactions with clients and maintain_ _professional/ethical boundaries._

_Ability to learn and implement new procedures and adapt to emerging_ _community needs. _ _ _

_Cultural competency and ability to work with diverse populations. _ _ _

_Attention to detail_

_Communication and Collaboration skills_

_Critical thinking_

_Teamwork_

_Conflict resolution_

_Active listening_

_Relationship building_

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]