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Computer Support Technician - Intern

Salary

$55,099.20 Annually

Location

Tacoma, WA

Job Type

Classified

Job Number

4609-25

Department

Information Technology

Division

Information Technology

Opening Date

10/07/2025

Closing Date

10/21/2025 5:00 PM Pacific

+ Description

+ Benefits

+ Questions

Position Description

The City of Tacoma is currently recruiting for a highly motivated, energetic, qualified candidate to serve as a Computer Support Technician - Intern.

This internship is a part-time, temporary (up to six-months) position. As an intern, you will work closely with a Computer Support Technician to experience and learn duties such as:

+ Install and configure physical desktops, laptops, tablets, and peripherals via a variety of methods such as in person, over the phone, or via remote control

+ Work with Client Technology Support Services staff and management to ensure the services delivered meet the needs of the City and are in line with departmental and City standards

+ Participate in IT projects; coordinate with IT management and Client Technology Support Services staff to assist in PC replacement activities; participate in Incident, Change, Request and Asset Management as part of overall IT Service Delivery

+ Assist the Service Desk in reviewing and processing tickets submitted through a self-service portal, via emails, or by phone from City employees reporting IT service disruptions or requesting IT services; log all relevant incident/service request details, allocating categorization and prioritization codes into the current IT Service Management tool; resolving issues at first point-of-contact when possible. The Intern will also be responsible for tasks such as password resets, creating network accounts, Active Directory maintenance, and inventory control.

IT Asset Management:

+ Tracks updates and verifies accuracy of asset inventory in the designated IT asset management tool; includes but not limited to desktops, laptops, workstations, tablets, servers, associated peripherals and department owned software

+ Coordinates with Tacoma Public Utilities divisions during PC counts for Microsoft enterprise renewals and network charges

+ Assists with surplus of retired IT equipment

This position is ideal for someone who is pursuing a career in Information Technology and wants to experience what it is like to support government departments and employees in a fast-paced, ever-changing work environment, who is committed to providing excellent customer service, works well individually, and as a team member in completing a variety of assignments.

Qualifications

An equivalent combination to: graduation from high school or GED. Typically the applicant should be enrolled in college or study programs related to information technology, or possess equivalent experience.

Knowledge & Skills

The ideal candidate will be able to provide excellent customer service, as well as a willingness to learn the following skills:

+ Troubleshooting/diagnosis, cleaning, and minor repair of computers, peripheral equipment

+ Basic principles of computer technology

+ Follow procedures and corrective actions to take during troubleshooting

+ Use of IT Service Management tools

+ Record-keeping techniques

+ Cooperate as team in a Service Desk environment

+ Successfully work together in a cross-functional team dynamic

+ Communicate effectively, both orally and in writing

+ Interpersonal skills using tact, patience and courtesy

+ Read and interpret computer processing instructions and other detailed and precisely written and oral operating instructions

+ Operate computers and peripheral equipment

+ Analyze situations accurately and adopt an effective course of action

+ Meet schedules and timelines

+ Maintain records and prepare reports

+ Lift boxes of paper and computer equipment up to 40lbs

Selection Process & Supplemental Information

This recruitment is being managed by Kye Merritt, if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn (https://www.linkedin.com/in/kyemerritt/) !

Compensation & Benefits

Pay Details:

Hourly Rate: $26.49

Employee Benefits | City of Tacoma (https://tacoma.gov/government/departments/human-resources/employee-benefits/)

City of Tacoma’s Commitment to Diversity, Equity, and Inclusion

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you’re passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.

The Community

Tacoma is centrally located just 32 miles south of the city of Seattle and 31 miles north of the state capital, Olympia. The City of Tacoma is also home to the Port of Tacoma, which is among the largest container ports in the United States. Like most cities in the northwest, Tacoma is surrounded by beautiful nature, offering residents many opportunities for outdoor adventures.

Largely suburban in nature with a small, but dense, urban core, Tacoma is home to numerous institutes of higher learning that attract students from across the country. The University of Washington Tacoma, Pacific Lutheran University, University of Puget Sound, a satellite campus of the Evergreen State College, three community/technical colleges, and several trade and business schools are within Tacoma's geographic area. Downtown's Cultural District is the site of the Washington State History Museum, Museum of Glass, the Tacoma Art Museum, and America's Car Museum.

With its affordable housing and distinctive neighborhoods and business districts, the city has been recognized numerous times as a best city to live in the nation. To see a few of the great things Tacoma has to offer, view this YouTube Video!

View this exciting video to learn more about the City of Tacoma: https://www.youtube.com/watch?v=2n5MWl8KFvI

Application Process

Interested individuals should apply online by completing the application and attaching a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process, which may include a work problem. Appointment is subject to passing a background check.

Get Assistance

For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.

For technical difficulties using the NEOGOV system, call the applicant support line at 1-855-524-5627 between 6:00a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.

Communication with the City of Tacoma

We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

01

INSTRUCTIONS: The Supplemental Questionnaire is part of the application and testing process; accordingly, it should be completed carefully. It must be submitted with your application. Do not indicate "see resume" or copy unrelated content from your resume when answering these questions. Answer all information requested in each question. Failure to do so may result in rejection of your application. Questions 4, 5 and 9 will be scored as part of your Experience and Training (E&T) test used to establish the eligibility list. Your responses to these questions may be assessed in subsequent examinations, and any sign of deliberate misinformation or intentional exaggeration will result in disqualification from the examination process and possible bar from future employment opportunities with the City of Tacoma. Please indicate "Yes" to show that you have read and understand these instructions.

+ Yes

+ No

02

Which of the following best describes your highest level of education?

+ High school diploma or equivalent

+ Some college (no degree received)

+ Associate's degree

+ Bachelor's degree or higher

03

Are you enrolled in college or study programs related to information technology, or possess equivalent experience?

+ Yes

+ No

04

Please describe your IT Support experience.

05

Please describe your working knowledge and/or experience with printers, plotters, multi-functional devices, including configuration, installation, maintenance, and troubleshooting.

06

Please list any certifications related to this position you currently hold.

07

Do you have experience with IT Service Management tools?

+ Yes

+ No

08

Please describe what IT Service Management tools you have worked with. If you don't have experience in this area please state "n/a".

09

Please define customer service and what it means to you.

10

Please tell us how you learned about this job opening.

+ Job interest card notification

+ Internet search

+ Professional organization

+ Community organization

+ Military organization

+ Union job posting

+ City of Tacoma employee

+ Online job board posting

+ Word of mouth

+ Other

11

Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.

Required Question

Employer

City of Tacoma

Address

Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764

Phone

253-591-5400

Website

http://www.tacoma.gov

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