"Alerted.org

+ Maintain secure voice and data communications systems, equipment, and circuits for the Missile Defense Agency (MDA) supporting routine installations, periodic maintenance, and demand maintenance for the Defense Red Switch Network (DRSN)

+ Provide technical expertise and input to ensure emerging telecommunications programs reach adequate functional requirements, proper security levels, technical compatibility, and compliance with Government and industry standards

+ Document and report on a daily basis the status of the assigned responsibilities

+ Provide organization-level maintenance, scheduled, unscheduled, preventive, and corrective maintenance for all DRSN equipment, hardware, software/firmware, and/or Original Equipment Manufacturer (OEM)

+ Operate all DRSN equipment, to include operation, maintenance, and administration of all DRSN hardware and software

+ Perform database management of the switch to include database modification, report creation, documentation, backup, and audit of files

+ Develop and maintain operational status reports

+ Perform periodic rekey of cryptographic equipment

+ Maintain a Master Station Log of site operations

+ Monitor and analyze CCSS system performance, identifying and resolving issues as needed

+ Update the equipment database to help ensure inventory is kept up to date

+ Ensure the ticketing system is kept up to date on DRSN trouble tickets for problem/resolution in order to exceed customer repair requirements

+ Respond to client service requests in a timely and professional manner, providing excellent customer service

+ Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident

+ Other duties as assigned

Requirements

Education/Training:

+ Bachelor’s degree in relevant engineering or science discipline preferred

+ Active DoD 8570 IAT Level II certification (ex: Security+) required

+ CISSP certification preferred

Experience:

+ 2+ years of directly related Defense Red Switch Network (DRSN) experience

+ 4+ years of Red Switch experience (or Red Switch certification)

+ Experience with the DRSN nodal maintenance and associated secure communications instruments (i.e. STE, vIPer, VoSIP, IST-2, TXP & DMCC) required

+ Strong technical and hands-on experience working with the DRSN and DSS networks to include engineering, troubleshooting, developing Local Service Requests (LSRs) and Change Requests, circuit diagrams, and line button layout sheets

+ Strong knowledge of encryption hardware used in the DRSN/DSS networks

+ Experience supporting an operational network, tech-control environments, crypto maintenance, COMSEC, or systems administration

Security:

+ Must be a US citizen

+ Candidate must be in possession of a minimum DoD issued Top Secret Clearance

Physical Requirements:

+ Able to occasionally reach with hands and arms

+ Prolonged periods of computer screen use, while sitting or standing at a desk

+ Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)

+ Able to safely lift and carry up to 20 pounds at a time

Benefits

+ Health Care Plan (Medical, Dental & Vision)

+ Retirement Plan (401k, IRA)

+ Life Insurance (Basic, Voluntary & AD&D)

+ Paid Time Off (Vacation, Sick & Public Holidays)

+ Short Term & Long Term Disability

+ Training & Development

+ Wellness Resources

Salary: $95,000 - 150,000

Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.