• Helpdesk Team Player Analyst

    COOLSOFT (Richmond, VA)


    Helpdesk Team Player Analyst

     

    (Jobs in Richmond, VA)

     

    Requirement id 155410

     

    Job title Analyst

     

    Job location in Richmond, VA

     

    Skills required Helpdesk, Techinical Support, Application Installation Experience, Team Player

     

    Open Date 07-Oct-2025

     

    Close Date

     

    Job type Contract

     

    Duration 7 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Analyst: Helpdesk, Techinical Support, Application Installation Experience, Team Player

     

    Start date : 10/08/2025

     

    End Date : 04/08/2026

     

    Submission deadline : 10/11/2025

     

    Client Info : DGS

    Note:

    * Agency Interview Type : In Person Only

    * Onsite

    Description :

    Top Technical Skills

     

    Helpdesk Support & Ticketing Systems

     

    Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.

     

    Hardware & Software Troubleshooting

     

    Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.

     

    Telecom & Mobile Device Management

     

    Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.

     

    Application Installation & Configuration

     

    Experience installing and configuring software applications across various systems.

     

    Inventory & Asset Management

     

    Maintains accurate records of IT assets and supports inventory reconciliation.

     

    Soft Skills & Professional Strengths

     

    Customer Service & Communication

     

    Strong ability to communicate technical information clearly to non-technical users across all staff levels.

     

    Team Collaboration

     

    Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.

     

    Problem Solving & Escalation Management

     

    Capable of resolving issues independently and escalating appropriately when necessary.

     

    Reporting & Documentation

     

    Prepares weekly reports and maintains detailed documentation of support activities and procedures.

     

    Training & User Support

     

    Provides training and guidance to end users and staff on IT systems and processes as needed.

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155410 while calling.

     

    EOE Protected Veterans/Disability