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Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Strategic Planning and Implementation

+ Work with Disease Center leadership to develop and implement strategic plans and goals

+ Communicate with Disease Center faculty and staff regarding Institute-wide strategic initiatives and policies

+ Oversee new program development and execution as needed

+ Serve as a liaison to satellites and network facilities, promoting collaboration

Financial Management

+ Prepare and monitor operating budgets and identify and address budget variances

+ Assess productivity reports and calculate provider bonuses

+ Manage and provide oversight of expenses

+ Track outpatient sessions and update cFTE by provider; process med-fees

+ Oversee contracts with external entities, grants, clinical trials and discretionary/gift accounts as needed.

Clinical Operations

+ Establish, implement and monitor processes and procedures for patient access and satisfaction to ensure excellence.

+ Effectively utilize existing resources to best meet the needs of patient and provider satisfaction

+ Oversee staffing, manage the back office and new patient scheduling operations while maximizing room utilization and facilitating BWH provider templates

+ Monitor a variety of clinical metrics/reports to ensure efficiency and compliance with policies and programs

+ Comply with and disseminate information on clinician performance, including monthly RVU reports, regular Meaningful Use reports, and monthly provider score cards

Troubleshooting/Process Improvement

+ Serve as primary point of contact in resolving any staff and care delivery problems within the Center

+ Participate on Quality and Process Improvement project teams

Human Resource Management

+ Recruit and train administrative staff providing career development opportunities

+ Complete annual performance reviews and provide on-going feedback for all administrative staff

+ Address performance issues with Human Resource assistance, when needed

+ Coordinate faculty offer/retention packages, provider training, and credentialing

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

+ A Bachelor's degree is required although a Master's degree in business or health care administration (MBA, MPH, MHA) is highly preferred.

+ A minimum of 3 years of hospital administration experience, preferably in an academic setting, is required along with experience in clinical operations.

+ Strong financial acumen, including knowledge of research grants and contracts

+ Demonstrated ability to coordinate and balance complex projects and competing deadlines for budgets, RVU reports, and performance evaluations.

+ Proven ability to relate well to and work effectively with all levels of the organization including faculty, clinical staff, and front desk personnel; Excellent interpersonal and negotiation skills

+ Ability to accurately and concisely disseminate information in both written and verbal formats to diverse audiences.

+ A true commitment to and passion for excellent patient care and access.

+ Ability to work within a team setting and foster collaboration

+ Excellent customer service skills

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA)

$117,900 - $128,600

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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