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Administrative Support Assistant 3

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Administrative Support Assistant 3

Salary

$41,100.80 - $60,174.40 Annually

Location

Des Moines - 50313 - Polk County, IA

Job Type

Full-time

Job Number

26-00901

Agency

427 Department of Inspections, Appeals & Licensing

Opening Date

10/07/2025

Closing Date

10/17/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Stalin Somarriba, [email protected], 515-281-7279

+ Description

+ Questions

Job Description

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic individual to join as an Administrative Support Assistant 3 within our Licensing Division at our central office near Valley Junction in Des Moines, Iowa.

Who We Are

DIAL’s mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency. DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions: Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers’ Compensation, and Administration.

What We're Seeking

The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual. Applicants

should have a proven track record of completing tasks on a strict deadline, sound judgment and decision making ability, and have excellent customer service skills.

Desired qualifications include:

• A self-motivated, quick learner who is able to navigate licensure requirements proficiently.

• Great attention to detail and a high level of organizational skill.

• Excellent written and oral communication skills.

• Comfort with responding to a high volume of inquiries and prioritizing clerical work.

• Experience working with diverse populations in a team environment.

• Commitment to providing a high-quality service.

• Displays high standards of professional and ethical conduct.

What You'll Do:

- Process applications for licensure using a licensing software system.

- Understand and implement administrative rules governing the licensure process.

- Review and evaluate supporting documents received for pending license applications, including test scores and credentials.

- Handle confidential documents and follow procedures established in the Code and administrative rules. Make an independent determination of each applicant’s eligibility for licensure.

- Read, understand and interpret information on supporting documents, including academic transcripts.

- Advise applicants on procedure and requirements and give appropriate and prompt responses to questions by telephone and in person.

- Draft and send written correspondence to applicants regarding their application.

- Process licensure fees, issue licenses and certificates, and enter licensing information in the online system on a daily basis.

- Assist with preparation for board meetings and attend board meetings if requested.

- Provide assistance to the assigned board executives, including preparation of correspondence, minutes, and professional reports.

- Answer multiple phone and walk-in inquiries from individuals, schools and businesses about requirements for initial licensure, relocation from another state, and continuing education requirements.

- Consult with the board support counterparts in order to maintain good communication between licensure and boards. - Reply to "Contact Us" and other general inquiry email correspondence.

- Prioritize tasks in the order to provide timely answers to a large number of queries.

- Assist stakeholders to access public licensure information and lists of active licensees through the web-based database.

- Provide information to the Disciplinary Office and assigned AAG upon request, and assist the Board Executive to process complaints.

- Participate in bureau staff meetings and perform other duties as assigned during periods of peak workload.

- Other duties as assigned.

What We Offer

When you join DIAL, you help to make Iowa safer and healthier, while enjoying an outstanding benefits package! In

addition to providing a positive work environment, we offer a great compensation package for all our full-time employees, including:

- Robust benefits, including excellent health, dental, life and vision insurance.

- Teleworking options after the first six months.

- Generous paid time off, including vacation, paid holidays, and sick leave accrual.

- Opportunities for professional development.

- Flexible Spending Accounts for medical and dependent care.

- Iowa Public Employee Retirement System (IPERS) Retirement Package.

- Optional 401A plan with employer contribution.

- Retirement Investors Club (Employer Sponsored Retirement Plan).

- Employee Assistance Program for support when you need it most.

- Access to an on-site employee fitness center

- Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)

- For additional information on benefitsclick here (https://das.iowa.gov/media/3766/download?inline=) .

- Excited to pursue the next step in your career? Apply today!

- Background check required.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

+ Two years of full-time work experience in general office, clerical, data entry/processing, or related work.

+ A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

+ Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

For more information click on thislink to view the job description (https://das.iowa.gov/media/4906/download?inline=)

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Do you have two years of full-time work experience in general office, clerical, data entry/processing, or related work?

+ Yes

+ No

04

Do you have a total of two years of education and/or full-time work experience in general office, clerical, data entry/processing, or related work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

+ Yes

+ No

05

Are you a current permanent State of Iowa executive branch employee? IF YES - Do you have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1?

+ Yes - I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

+ I am not a current permanent State of Iowa executive branch employee

+ I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1

Required Question

Employer

State of Iowa

Agency

427 Department of Inspections, Appeals & Licensing

Address

6200 Park Avenue; Suite 1

Des Moines, Iowa, 50321

Website

https://dia.iowa.gov/

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