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Day - 08 Hour (United States of America)

This is a Stanford Blood Center job.

A Brief Overview

Under the general operational direction of the Technical Services Director and the technical direction of the Medical Director, the Testing Lab Operations Manager is responsible for the administrative and technical management of Technical Services Testing Operations, which includes: Testing/Processing, Product QC, and Operations Support functions. Perform assigned duties with wide latitude in exercising judgment and discretion, taking accountability for meeting organizational objectives and compliance with regulatory agencies. Delegate responsibilities to supervisors and support personnel as appropriate.

The Testing Lab Operations Manager will be responsible for managing supervisors as well as directly supervising the work of laboratory personnel engaged in performing routine and specialized technical procedures, including planning laboratory work, evaluating work performed and handling procedural and technical laboratory problems.

May perform federal regulatory responsibilities as General Supervisor defined in 42 CFR 493.1243 if delegated by the laboratory director.

Locations

Stanford Blood Center

What you will do

+ Oversee the day-to-day operations of SBC’s Testing Laboratory which consists of 3 distinct functions – infectious disease testing, product QC, and operations support.Examples:• Directly manage department structure and suggest changes to organizational structure to increase efficiency, service, quality, and team member engagement.• Collaborate with department supervisors to set department goals and timelines.• Serve as technical resource for one or more instruments in the department. Perform highly complex manual and automated testing on donor and clinical samples. Oversee completion of equipment maintenance, instrumentation calibration, qc, documentation and ensure adequate supply of supplies and equipment.• Write/revise SOPs, training and validation plans for current and new technologies. Evaluate and identify workflow efficiencies.• Develop training materials for new and revised SOPs for team members. Train team members on new/revised SOPs and instrumentation. Assess team members competency at 6 months for new hires and annually thereafter.• Develop and implement department specific processes/procedures and quality control programs to ensure reliability of testing procedures, proper function of laboratory equipment and compliance to safety/health and state/federal regulations.• Monitor and evaluate equipment, systems and supplies to ensure operational efficiency and reliability of results.• Prepare technical reports reflecting department process volume, testing results, analysis, adverse trends, conclusions or recommendations for management and other hospital personnel.• Ensure completion of special projects and other duties as assigned.

+ Manage a team of licensed Clinical Laboratory Scientists, 2 supervisors and their teams of unlicensed Laboratory Technicians and Operations Support staff.Examples:• Design appropriate work schedules for subordinate employees and plan daily work assignments in order to maintain adequate staffing to meet customer service needs.• Develop supervisors and team members by delegating responsibilities or tasks that utilize their strengths.• Plan and schedule supervisor’s workload. Interview, hire and evaluate supervisors and team members.• Perform all human resource management responsibilities such as conducting team member performance appraisals, promotions, transfers, interviews, hiring, disciplining, and terminations in consultation with SBC Human Resources.• Supervise laboratory team members engaged in performing routine and specialized technical procedures. Plan laboratory work assignments, evaluate work performed and provide direction decisions in handling procedural and technical problems.

+ Accountable for the strong performance of SBC’s external blood testing revenue business line, including meeting contract commitments and ensuring high customer satisfaction that leads to customer/revenue growth.Examples: Ensure staffing and workflow meet contract commitments regarding TAT and quality. Ensure adequate reagent and chemical inventory to accomplish testing needs. Troubleshoot and escalate technical problems with equipment or IS systems. Accountable for working with third party logistics providers to ensure customer products are delivered on time. Serve as primary point of contact for external customers or delegate an accountable representative to do so.

+ Responsible for using frequently changing customer utilization patterns to make decisions regarding staffing, operations, and expenditures for areas of responsibility, collaborate with other departments to meet customer demand.Examples: Monitor timely collection and analysis of statistical data relating to quality control, work volume, consignment and receipts, pricing and assay performance. Direct preparation of recurring and special reports. Manage decisions on technical matters affecting workflow, methods, quality control, accurate and timely reporting of results, and proper storage and dispensation of blood products. Develop, recommend, approve and implement process improvement programs for areas of responsibility.

+ Manage implementation of policies and procedures, and ensure that team members understand and adhere to established policies and procedures.Examples: Formulate and analyze administrative and technical policies and procedures in accordance with professional and regulatory standards. Interpret and apply company and department policies and procedures. Ensure that own department complies with government and accrediting agency regulations and standards. Manage maintenance of up-to-date policy and procedure manuals.

+ Perform long range personnel and fiscal planning. Participate in organizational and departmental budget development in collaboration with department leadership, and effectively manage the Technical Services budget.Examples: Participate in departmental space utilization and planning. In collaboration with department supervisors, make decisions regarding purchase of capital equipment and equipment maintenance. Develop, recommend, approve and implement expenditures. Performs timely review and approval of payroll for direct reports.

+ Promote and exemplify service excellence through the integration and execution of key company programs (such as C-I-Care) and internally generated initiatives.Examples: Participate in developing standards and principles of Service Excellence. Ensure that leadership exemplifies Service Excellence to team members and that all team members apply principles of Service Excellence to everyone they interact with on a daily basis (i.e. leadership, co-workers, customers, etc.).

+ Comply with governmental regulations and Stanford Health Care and Blood Center policies regarding health and safety. Observe and support good health and safety practices.

+ Strictly observe privacy and security related policies, procedures and practices to preserve the integrity and confidentiality of medical and other sensitive information pertaining to donors, patients, research subjects, and employees. Act as a responsible information steward and treats information as sensitive and confidential in accordance with federal and state laws and with professional ethics, accreditation standards and legal requirements. Do not disclose protected health information inappropriately.

+ May be required to enter areas where other individuals work with human blood; potential may exist for unanticipated exposure to bloodborne pathogens by splash or spill.

Education Qualifications

+ Bachelor's Degree in medical technology or life science Required

Experience Qualifications

+ 1+ year to 2 years prior supervisory experience Required

+ 5+ years to 7 years of relevant experience in a clinical lab or blood center Required

Required Knowledge, Skills and Abilities

+ Candidate must have basic knowledge of immunohematology, chemistry, virology and blood banking principles.

+ Must be well versed in federal and state regulations, AABB Standards, cGMPs.

+ Must possess analytical thinking and ability to project and implement departmental needs and goals that will complement the overall needs and goals of the whole organization.

+ Demonstrated integrity and build trust among peers and team members.

+ Demonstrated ability to build effective teams that deliver results.

Preferred Knowledge, Skills and Abilities

+ Ability to analyze data, draw conclusions and interpret results.

+ Ability to communicate effectively, both orally and in writing.

+ Ability to develop financial budgets and manage expenses.

+ Ability to supervise, coach, mentor, train, and evaluate work results.

+ Knowledge of laboratory controls, methods, procedures and regulations.

Licenses and Certifications

+ Clinical Laboratory Scientist - CLS required Upon Hire or

+ CLS – MTA - California Clinical Laboratory Scientist required Upon Hire

Physical Demands and Work Conditions

Physical Demands

+ Frequent Sitting.

+ Frequent Walking.

+ Frequent Standing.

+ Occasional Bending.

+ Occasional Squatting.

+ Frequent Hand Use.

Lifting

+ Frequent lifting of 0 - 10 lbs. _0 to 6 in height_

+ Frequent lifting of 11 - 20 lbs. _0 to 6 in height_

+ Occasional lifting of 21 - 30 lbs. _0 to 6 in height_

+ Seldom lifting of 31 - 40 lbs. _0 to 6 in height_

+ lifting of 40+ lbs. _0 to 0 in height_

Carrying

+ Frequent lifting of 0 - 10 lbs. _0 to 50 in height_

+ Frequent lifting of 11 - 20 lbs. _0 to 50 in height_

+ Occasional lifting of 21 - 30 lbs. _0 to 50 in height_

+ Seldom lifting of 31 - 40 lbs. _0 to 50 in height_

+ lifting of 40+ lbs. _0 to 0 in height_

Working Environment

+ Constant Working around equipment and machinery.

+ Occasional Working with biohazards such as blood borne pathogens, hospital waste, etc..

Blood Borne Pathogens

+ Category I - Tasks that involve exposure to blood, body fluids, or tissues

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

_Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery._

_You will do this by executing against our three experience pillars, from the patient and family’s perspective:_

+ Know Me: Anticipate my needs and status to deliver effective care

+ Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

+ Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in** **all of** **its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $74.73 - $99.04 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .