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GLPP Family Practice is seeking a detail-oriented Office Assistant to join our team in delivering exceptional patient care. In this role, you'll manage appointment scheduling, assist patients in person and by phone, and ensure accurate documentation of insurance and demographic information. Prior medical office experience is preferred, as it will support your success in our fast-paced and collaborative environment. If you're ready to make a meaningful impact in a trusted healthcare setting, we encourage you to apply.

This position will work Monday through Friday between the hours of 9:00am and 5:30pm. No holidays, evenings or weekends are required.

_Title and starting pay rate of this position may vary based on years of experience._

Responsibilities:

+ Verify necessary information and records in the medical record and computerized scheduling system.

+ Schedule, coordinate, and reschedule patient's appointments.

+ Relay necessary messages to staff and providers.

+ Greet and register patients in a polite, prompt, helpful manner.

+ Provide any necessary instructions/directions.

+ Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

+ Maintain clean, orderly waiting area including beverage area and reading materials.

+ Prepare patient charts for upcoming appointments.

+ Answer telephone, screens calls, takes messages, and provides information.

+ Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.

+ Complete necessary paperwork such as encounter forms and referrals.

+ Use computer system to generate information necessary for billing.

+ Answer questions regarding patient appointments and testing.

+ Complies with all UPMC Health System policies and procedures.

+ Maintain strict confidentiality related to medical records and other data.

+ Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

+ High school diploma or GED is required.

+ 1 year work experience, preferably in a medical office setting.

+ Knowledge of medical terminology preferred. Word processing and computer experience preferred.Licensure, Certifications, and Clearances:

+ NYS Staff Exclusion List (NYSEL)

UPMC is an Equal Opportunity Employer/Disability/Veteran