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The UPMC Center for Emergency Medicine is looking to hire a Full-Time Medical Coordinator I to support STAT MedEvac.

Schedule:

+ (2) 8-hour days and (2) 12-hour days

+ Rotating days, nights, and weekends required

+ Schedule rotates every 8 weeks

Purpose:

STAT-MD is a physician driven service providing consultation services to commercial airlines. The Medical Coordinator is required to act as the initial point of contact and facilitator in obtaining and providing accurate information to the STAT-MD physician. The Medical Coordinator needs to process and coordinate information quickly, efficiently and proficiently.

Responsibilities:

+ Answer incoming calls to the STAT-MD Communication Center, determining the emergent or non-emergent nature of the call and processing per departmental guidelines. Accurately and efficiently maintain file documentation, including transcribing information received during consultations with the physician. All documentation must be completed by the end of each shift. Coordinate communications between clients, customers, facilities, physicians, and/or associated personnel. Participate in daily quality assurance reviews as directed making changes based on departmental guidelines. Contact and coordinate with the appropriate supervisor for unusual operations. Working knowledge of the multiple communication methods utilized in the department

+ High School diploma or equivalent is required

+ Experience in a health care setting, transfer center, or call center is preferred

+ Customer service experience preferred

+ Knowledge of medical terminology

+ Strong interpersonal, communication, and organizational skills

+ Computer literacy / data entry skills

UPMC is an Equal Opportunity Employer/Disability/Veteran