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Ultradent Products Inc., an Oral Health Care Global leader, is searching for a Service Desk Technician to work in our Information Technology Department. On Site Day Shift (Monday through Friday 9/80 shift with every other Friday off, plus 24/7 on-call on a rotation basis) Job Responsibilities of the Service Desk Technician:

+ IT technical support covering desktops, laptops, mobile devices, network, printers, and a variety of Corporate and facility applications.

+ Provide usage support to software packages including but not limited to Microsoft Word, Outlook, Excel, PowerPoint, etc.

+ Track calls, emails, and walk-in support requests.

+ Build and deploy workstations and complete desktop application installations.

+ Troubleshoot and resolve incidents and requests for support.

+ Identify and report to Service Desk Manager recurring incidents to spot trends and potential problem sources.

+ Key role in ensuring excellence of service to internal users at all levels of the organization.

What we're looking for in you:

+ Customer service focused, likes to help people.

+ Exceptional troubleshooting skills.

+ Has the desire and ability to quickly learn and understand new technologies and applications.

+ Basic working knowledge of networking concepts: DNS, DHCP, VLans, NTP, TCP/IP, FTP, Firewalls.

+ Knowledge of Windows and major desktop applications: Office Suites, Adobe products, etc.

+ Ability to work independently.

+ Excellent verbal and written communications skills.

+ Ability to follow process and procedure

What you will need to be successful:

+ Bachelor's degree in computer science, information systems, or another related field preferred

+ 3-5 years of experience supporting Microsoft technologies is ideal

+ IT Training and Certifications is a plus

Ultradent is an Equal Opportunity Employer. We are a global culture where differences and perspectives are sought after, welcomed, and embraced. We consider all qualified applicants fairly, based on their experience, skills, and potential to contribute to our team. Our core values – Integrity, care, quality, innovation, and hard work- guide us daily. These values, when balanced, shape our workplace culture and ensure that we remain focused on our vision while maintaining a professional and inclusive environment.  VEVRAA Federal Contractor: For more information please contact us at [email protected]

WHY WORK AT ULTRADENT:

Ultradent Products, Inc., is a collaborative and hard-working company with a 45-year history of innovation. Ours is a fun, fast-paced work environment dedicated to providing unique, solution-oriented products to dentists—and their patients—across the globe. Our company was built on a foundation of innovation, integrity, hard work, quality, and care, and we put those values into everything we do. We ask all colleagues to seek out the excluded, enhance the team, share feedback fearlessly, welcome feedback humbly, amplify all voices, and embrace our differences. Hear what some of our employees have to say #whyiultradent : https://youtu.be/UGpDHCaZ\_Yw.

WHAT BENEFITS AND PERKS YOU'LL GET AT ULTRADENT:

+ Medical/Dental & Other Insurances (eligible the first of month after 60 days)

+ Health Savings Account with employer contribution

+ 401K Plan with employer matching contribution

+ Employee access to discounted Ultradent products

+ Excellent Paid Time Off (PTO) and Medical Time Off (MTO) account to support medical and military events

+ Five days paid between Christmas and New Years

+ Education Assistance

+ Onsite Fitness Center