• Body Shop Writer

    The Larson Group (Greensboro, NC)


    The Larson Group Peterbilt is looking for an experienced Body Shop Writer to join our dynamic team. The Body Shop Writer is the primary liaison between the customer and the Body Shop Technicians. This position advises customers on possible repairs and estimates and communicates customer needs to the Body Shop. This position has indirect supervision over the Body Shop Technicians. But is ultimately responsible for closing tickets.

    What We Offer:

    + Paid Time Off

    + Paid Holidays

    + Medical, Dental and Basic Life

    + 401K with employer contribution

    + Bi-weekly Pay Schedule

    + Opportunity for advancement and Career Development

    Responsibilities:

    + Acts as a liaison between customer and technicians, demonstrates professionalism in the presence of TLG customers.

    + Responsible for closing out tickets, writes estimates and repair orders.

    + Ensure invoices are processed and billed in a timely manner.

    + Ensure all information to file the warranty claim is documented and saved before submitting to the warranty department.

    + Informs customers of repair progress and advises of any changes to the repair order.

    + Supervise and assist technicians with the diagnosis and repairs of their jobs. Bring technician problems to Body Shop Manager.

    + Informs Body Shop Manager of all customer complaints so they may be handled before vehicle leaves shop.

    + Assists in maintaining a clean shop and that special tools and equipment are in proper condition.

    + Pre-plan parts requirements for each job to make sure parts are available for repair.

    + Works with Body Shop Manager and Sales Staff to ensure sold trucks are prepared properly.

    + Assists Body Shop Manager as needed and perform all other tasks as assigned.

    Qualifications:

    + Should possess a high school diploma.

    + Certification or degree in related field is preferred but not required.

    + Experience in a related field is required.

    + Basic computer skills are required, working knowledge of Microsoft Office Suite programs is preferred.

    *Please note this is a safety-sensitive position

     

    The Larson Group Peterbilt is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for our open positions, as we believe that a diverse workforce enhances our ability to serve our customers and community. Applicants who require an accommodation to participate in the job application or hiring process should contact [email protected].