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Rapport

**Salary:** $150000 - $160000 / year

**Other Forms of Compensation:** bonus

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

We are seeking a dynamic and strategic **District Manager** to lead and elevate our Conference and Reception Services across a multi-site portfolio valued at $15–$25 million. This role is pivotal in shaping exceptional guest and employee experiences through high-touch hospitality, seamless operations, and innovative workplace solutions. You will oversee a team of location managers and frontline professionals, ensuring consistent service excellence, operational efficiency, and client satisfaction.

Key Responsibilities:

+ **Client&Guest Experience Leadership:** Serve as the primary liaison for clients across the district, ensuring that conference and reception services consistently exceed expectations. Champion a hospitality-first culture that enhances workplace engagement and brand reputation.

+ **Operational Oversight:** Conduct regular site visits and operational audits to ensure service standards, cleanliness, and technology integration are optimized. Implement process improvements to enhance scheduling, space utilization, and guest flow.

+ **Team Development&Engagement:** Recruit, train, and mentor management and frontline teams. Foster a culture of professionalism, warmth, and responsiveness. Support career development and succession planning across the district.

+ **Financial Management:** Develop and manage district budgets and forecasts. Monitor financial performance of each unit, identifying opportunities for cost optimization and revenue growth.

+ **Sales&Expansion Support:** Collaborate with business development teams to support new client acquisition and onboarding. Lead pre-opening planning, staffing, and service design for new locations.

+ **Reception&Conference Technology Integration:** Ensure effective use of reservation systems, visitor management platforms, and digital signage. Stay current on workplace technology trends to enhance service delivery.

+ **Compliance&Standards:** Ensure consistent application of company policies and HR practices. Monitor performance reviews, training records, and compliance with safety and confidentiality standards.

Qualifications:

+ **Education:** Bachelor’s degree preferred

+ **Experience:** Minimum of 5 years in multi-site management of conference and reception servicesProven success in leading hospitality-focused teams and managing client relationships

+ **Skills&Attributes:**

+ Passion for creating memorable guest experiences

+ Strong organizational and multitasking abilities

+ Financial acumen and analytical skills

+ Excellent communication and interpersonal skills

+ Proficiency in space management and visitor systems

+ High level of discretion and professionalism

Travel Requirements:

Occasional travel required to support district operations and client engagements.

Apply to Rapport today!

_Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Holiday Time Off (varies by site/state)

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

+ Paid Parental Leave

+ Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) for paid time off benefits information

**Req ID:** 1471076

Rapport a specialized division of FLIK Hospitality Group