• Customer Center Specialist

    Insight Global (Renton, WA)


    Job Description

    A Fortune 500 company in the greater Seattle area is the global provider of aftermarket parts and services to support their dealers worldwide. This includes 19 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world-class customer centers that deliver industry-leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. As a Customer Center Specialist, you will provide excellent service to our customers by identifying and deploying the best resources for their specific needs. You will arrange emergency roadside service through our network of service providers, driving business to our world-class dealers and products. This key role is a great way to learn about this company from the front lines and gain useful insights. You will support essential drivers daily, positively impacting their business, our business, and the well-being of the greater supply chain.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    1-2 years of experience in a professional customer service role

     

    Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations

     

    Excellent communication skills

     

    Strong PC capabilities

     

    Good organizational skills with the ability to effectively prioritize

     

    Self-starter who is effective in working under limited supervision

     

    Ability to work a flexible shift including nights, weekends, and/or holidays Bilingual (Spanish, French or Punjabi) a plus but not required

     

    Reasonable mechanical aptitude (specific truck knowledge desirable but not required)

     

    Bachelor's degree or actively pursuing

     

    Experience with SalesForce or other CRM experience desired