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Job Description

Insight Global is seeking a 6 month, possible extensions, possible conversion to perm, REMOTE Level 1 Service Desk Analyst, for $19-$24 an hour, who will serve as one of the first points of contact for end users experiencing technical issues. This role is critical in maintaining the smooth operation of IT systems and ensuring high levels of customer satisfaction through timely and effective support.

A glimpse into responsibilities for the role are as follows:

Key Responsibilities

• Respond to incoming service desk requests via phone, email, or ticketing systems.

• Diagnose and resolve hardware and software issues on Windows and Mac platforms.

• Configure and image desktops and laptops.

• Escalate major incidents to IT management when necessary.

• Maintain accurate documentation of issues and resolutions.

• Provide ad-hoc end-user support and manage priorities effectively.

• Monitor IT systems for recurring problems and escalate unresolved issues.

• Apply and expand upon existing documentation to resolve technical challenges.

• Support mobile device management (e.g., Intune, MDM tools).

• Assist with onboarding and setup of new users and devices.

• Perform system updates, tests, and maintenance to prevent service interruptions.

• Collaborate with other IT teams to ensure seamless operations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Must-haves

• 1-3 years of experience in a Level 1 or Level 2 Service Desk setting

Experience handling Level 1 tickets primarily, and handling customer support Plusses

Bachelor's degree