• IT Service Desk Support Specialist II

    Advanced Energy (Fort Collins, CO)


    IT Service Desk Support Specialist II

    ABOUT ADVANCED ENERGY

    Advanced Energy (Nasdaq: AEIS) is a global leader in precision power conversion, measurement, and control solutions for mission-critical applications. For over four decades, we’ve enabled innovation across industries such as semiconductor, industrial manufacturing, telecommunications, data centers, and healthcare. Headquartered in Denver, Colorado, Advanced Energy combines cutting-edge technology with a culture of collaboration and growth.

    POSITION SUMMARY

    Join a dynamic IT team that powers innovation across a global enterprise. As an **IT Service Desk Support Specialist** , you’ll be the go-to expert for maintaining and optimizing our Microsoft Windows infrastructure. This role offers the opportunity to work on advanced technical challenges, influence IT strategy, and contribute to projects that shape the future of our digital environment.

    WHY THIS ROLE IS EXCITING

    + **Impact:** Your expertise will directly enhance productivity for engineers, manufacturing teams, and global operations.

    + **Growth:** Exposure to enterprise-level IT systems, cybersecurity initiatives, and digital transformation projects.

    + **Innovation:** Be part of a team implementing next-gen technologies and automation solutions.

    + **Culture:** Work in a collaborative environment that values professional development and recognizes contributions.

    RESPONSIBILITIES

    + Deliver hands-on support for desktops, laptops, and network systems in a Microsoft Windows environment.

    + Manage system security, passwords, and data integrity to safeguard critical operations.

    + Provide exceptional customer service, ensuring clear communication and timely resolution of issues.

    + Configure wireless devices for secure connectivity to corporate O365 email.

    + Execute software installations, updates, and configurations based on ticketing workflows.

    + Independently image, configure, and deploy new PCs across the organization.

    + Maintain accurate records of PC inventory, assets, and support queues.

    + Support phone systems and assist with user training on applications and tools.

    + Collaborate with Service Desk leadership and outsourcing partners to troubleshoot complex issues.

    + Test and recommend new software and operating systems for deployment.

    + Participate in IT projects aimed at improving end-user experience and operational efficiency.

    + Provide after-hours support as needed.

    WORK ENVIRONMENT

    + **Location:** Fort Collins, Colorado

    + **Setting:** On-site role within a high-tech engineering and manufacturing facility

    + **Physical Requirements:** Ability to lift up to 40 lbs.

    + **Flexibility:** Occasional overtime, on-call weekends, and project-based evening work

    + **Travel:** Up to 10% domestic travel

    QUALIFICATIONS

    + Strong customer service orientation and communication skills.

    + Advanced knowledge of Windows 10/11 and TCP/IP networking.

    + Proficiency in Active Directory, Office 365, antivirus/security tools, and PC troubleshooting.

    + Ability to work independently, prioritize tasks, and manage projects effectively.

    + Problem-solving mindset with sound judgment and decision-making skills.

    EXPERIENCE

    + 5+ years in IT support roles with hands-on technical expertise.

    + Proven experience supporting Microsoft PC environments and remote users via VPN.

    EDUCATION

    + **Required:** Associate’s degree in Computer Information Systems

    + **Preferred:** A+ certification, MCP, and Windows 10/11 certification

    COMPENSATION

    Competitive hourly range: **$28.00 – $38.00** , based on experience and location.

    BENEFITS THAT SET US APART

    + **Generous Time Off:** 3 weeks vacation, 7 sick days, 12 paid holidays, plus volunteer time.

    + **Parental Leave:** 8 weeks paid for both parents.

    + **Financial Security:** Company-matched 401(k), Employee Stock Purchase Plan.

    + **Health & Wellness:** Comprehensive medical plans, mental health coverage, and EAP.

    + **Career Development:** Tuition reimbursement and ongoing training opportunities.

    + **Additional Perks:** Pet insurance, identity theft protection, legal assistance.

     

    WHY ADVANCED ENERGY?

     

    We’re committed to diversity, equity, and inclusion, and we invest in our people through competitive pay, robust benefits, and a culture that fosters innovation and growth. If you’re ready to take your IT career to the next level, join us and help shape the future of power and technology.

     

    Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.

     

    Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to [email protected]

    CO ONLY:

    Applications will be accepted through 10/31/2025, the company reserves the right to review applications at any point after they are submitted.