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Desktop Support Specialist

McCoy Group

1 Positions

ID: 82855

Posted On 10/03/2025

Job Overview

McCoy Group, parent company of Truck Country, Foodliner/Questliner, and McCoy Construction & Forestry, has an opening for a Desktop Support Specialist at our corporate office in Dubuque, Iowa.

Overview of the position

+ Provide technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone or electronically

+ Provide front-line tier one assistance concerning the use of computer hardware and software, including printing, e-mail, corporate software systems, operating systems, and general troubleshooting

+ Additionally, assist senior IT staff in the configuration of hardware including laptops/workstations, phones, and other network devices

+ Consult with users, identifying and documenting system requirements/specifications

+ Perform onsite configuration, installation, testing and documentation of network components

Requirements

+ Monday-Friday 8:00 AM-5:00 PM. Onsite required.

+ Strong problem solving and troubleshooting skills

+ Excellent interpersonal and communication skills

+ Outstanding Customer Service, creating positive experiences in every interaction with users

+ Prior experience supporting network and PC hardware & software applications including Windows 10 and MS Office/Outlook

+ Knowledge of Windows Server/Active Directory a plus

+ Occasional travel throughout Iowa, Minnesota, and Wisconsin

+ Bachelor’s degree in computer science, CIS, MIS, or 2-year associate’s degree and equivalent hands-on experience

Benefits

+ Paid Time Off----80 Hours in the first year!

+ Wage commensurate with experience

+ Medical, Dental, Vision, Short and Long-Term Disability Insurance

+ 401K with Employer match

+ $50,000 company paid Life Insurance Policy

+ Friendly work environment

Please apply online at www.truckcountry.com/careers

_Affirmative Action/Equal Opportunity Employer – Qualified women, minorities, and people with disabilities encouraged to apply._

Primary Contact

1723731943343

Kassie Hamilton

,

5638804035

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Location

Dubuque, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

PTO (Paid Time Off)

Company ID

1142

Job REQ #

\# Positions

1

Start Date

20251003

End Date

20251121

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McCoy Group

About the Company

The McCoy Group, Inc., including Truck Country/Stoops, Foodliner, and Quest Liner and McCoy Construction & Forestry, is a family owned and operated organization with over 1500 employees in 33 states throughout the U.S. As the McCoy Group is a dynamic and thriving organization, there is an ongoing need for entry, middle, and upper level management talent. The limits on our growth today are due in part to not having enough of our number one resources-people! We look forward to having the opportunity to visit with you about the many exciting job opportunities available with the McCoy Group, Inc.