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HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

HealthFitness is seeking a full-time, benefits eligible, proactive and customer-service-driven **Lead Front Desk Attendant** to join our team in **Barrington, IL** . In this hands-on role, you’ll oversee front desk operations, ensuring a smooth, welcoming, and efficient experience for all members and guests. You’ll lead by example, guiding front desk staff during shifts, ensuring tasks are completed promptly and accurately, and stepping in to resolve issues as they arise.

**Schedule:** 30 hours per week, occasional weekends may be required, must be flexible!

Monday: 5am-10am

Tuesday: 5pm-9pm

Wednesday: 1pm-9pm

Thursday: 9am-5pm

Friday: 5-9pm

Responsible for ensuring the smooth operation of front desk activities and overseeing the work of front desk staff during shifts. Maintains a welcoming and efficient environment for members and guests. Ensure all tasks are completed efficiently, provide oversight and support to the front desk staff, and escalate any performance issues to the Supervisor as necessary.

KEY ACCOUNTABILITIES

+ Keep up to date with Front Desk Staff guidelines, expectations, and procedures to adhere, enforce, and build confidence with colleagues to promote and maintain staff efficiency and effectiveness.

+ Promptly escalate performance concerns directly to the Supervisor, providing the management team with timely insights into the performance of the Front Desk staff during their shifts.

+ On-site assistance with facility oversight and operations to provide efficient upkeep of the building. Identify needs and communicate with the Supervisor to submit work orders.

+ Provide presence and guidance for departmental staff working on-site in the absence of management.

+ Support the Supervisor with onboarding of Front Desk staff, including leading training sessions, leading shift shadowing sessions and participating in staff job interviews.

+ Work in a heavy customer-facing role, such as member check-ins, guest sign-ins, and transactions, as well as assisting with membership sales and renewals, as needed.

+ Responsible for safety and well-being of all guests, visitors and members who utilize the facilities, including responding to sudden medical emergencies and providing proper CPR/AED care.

+ Leverage outstanding interpersonal skills to drive member retention and deliver meaningful customer service in a heavy customer-facing role. Ensure all guests, visitors, and members receive exceptional service while thriving in a fast-paced, team-oriented environment.

+ Work daily with computers and willingness to learn new computer applications and skills to troubleshoot on the go.

+ Other duties as needed/assigned.​

Minimum Requirements

+ High school diploma or GED and 2+ years of in-person customer service experience.

+ Adult CPR/AED certification within 60 days of hire.

+ Basic computer skills (word, excel, outlook etc.) and working knowledge of a member management/point of sale system. Ability to navigate electronic systems, learning new systems, and troubleshoot systems is required.

+ Ability to lift up to 45 lbs. and stand for extended periods of time.

+ Strong interpersonal, accountability and customer service skills.

+ Proven capability to succeed in a collaborative team environment.

+ Current Flu vaccination required.

Preferred

+ Experience with training and onboarding staff.

+ Experience overseeing part-time staff.

+ Proven problem-solving skills and the ability to troubleshoot on the go.

Compensation: $18.00 per hour.

Brand: HealthFitness

Come join HealthFitness! Join a team that will not only utilize your current skills but will enhance them as well. We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  We are an equal opportunity employer, including disability and protected veteran status.