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Director of Capture & Proposal Development

About Intact Technology

We are an Elite ServiceNow partner (with a legendary IT Monitoring practice) providing expert technical services to federal agencies and large commercial Enterprises. We are passionate about helping these organizations deliver meaningful outcomes to their employees and customers by delivering world-class ServiceNow implementation, configuration and enhancement services.

We are a rocket ship company, 🚀 growing fast, and building significant momentum behind the integration of Artificial Intelligence into our service offerings. Due to demand (we were ServiceNow’s 2023 Federal Partner of the Year!), we are expanding our federal practice and looking for a strategic storyteller to help build our federal capture capability. If you have a passion for technology and are anxious to define your own path, keep reading.

Position Overview

As the Director of Capture & Proposal Development, you'll own the art and science of turning opportunities into wins by blending big-picture capture strategy with hands on-proposal development. This role is about more than checking compliance boxes: it's about creating compelling narratives that showcase out unique value, demonstrate credibility, outmaneuver the competition, and win business that matters.

This is the perfect position for someone who has a solid track record of developing and communicating win themes and successful proposal submissions - but is ready to step out from under the oversight of others and rise to the challenge of leading the process from beginning to end. We are looking for a passionate, competitive do-er, with a bias towards action, who wants to win.

Key Responsibilities

Proposal Development & Writing

+ Drive the entire proposal lifecycle from kickoff through polished submission.

+ Craft clear, powerful, and persuasive narratives that cut through the noise and speak directly to the customer’s mission.

+ Shape win themes, value propositions, and differentiators into a compelling story.

+ Orchestrate reviews, feedback loops, and continuous improvement that take proposals from “good” to “can’t lose.”

+ Set the bar for excellence in writing, compliance, and design, while mentoring others to raise their game.

Capture Leadership

+ Partner with salespeople and BD to turn early opportunities into winnable pursuits.

+ Translate customer insights, competitor intelligence, and market research into actionable capture strategies, anecdotes and storylines.

+ Build relationships, shape requirements, and position us long before the RFP drops.

+ Collaborate across teams to align solution messaging with what evaluators care about.

+ Ensure every proposal progresses through required phases with momentum and clarity.

Federal Contract Vehicles

+ Lead our efforts to secure positions on major procurement vehicles critical to growth.

+ Track, assess, and pursue new and recompete vehicles where you think best.

+ Serve as our subject matter expert on navigating federal procurement pathways.

Team Leadership & Process Excellence

+ Develop and implement repeatable, efficient processes for capture and proposal operations.

+ Suggest and implement tools, templates, and technology solutions that improve proposal efficiency and quality.

+ Foster a culture of collaboration, accountability, and creativity within the capture/proposal team.

+ Represent the function in executive discussions, helping to align opportunity pursuit with organizational goals.

Required Qualifications

+ Bachelor’s degree in the Liberal Arts, Business or a related field (Master’s preferred)

+ Some proven experience winning complex, service-based proposals, preferably within federal contracting.

+ Deep knowledge of federal acquisition processes and proposal development.

+ Demonstrated success selling or positioning professional services, with a strong grasp of value articulation and customer outcomes.

+ Excellent business acumen — ability to connect technical capabilities and service delivery to business results.

+ Exceptional writing, editing, and communication skills — turning complex ideas into compelling, customer-focused language.

+ Experience leading cross-functional teams through high-stakes, deadline-driven pursuits.

+ Ability to thrive in a fast-paced environment while maintaining quality and strategic focus.

Bonus Points

+ Experience selling or supporting ServiceNow services — a strong plus.

+ APMP or Shipley certification in proposal/capture management.

+ Experience leading proposal operations or centers of excellence.

+ Familiarity with major federal contract vehicles (e.g., GSA, SEWP, OASIS, CIO-SP).

+ A track record of securing multi-million-dollar services contracts through strategic proposal leadership.

Intact Technology’s Talent Vision: All for One, One for All!

+ We are stakeholders in our customers’ success — do it well or not at all.

+ We are super passionate about delivering outcomes, not just technical solutions.

+ Our people are doers, makers, creators, thinkers, and creative problem-solvers.

+ Our culture thrives on individuality, independence, autonomy, and empowerment.

+ We actively encourage a healthy work/life balance.

Exceptional Benefits for Exceptional Performers:

+ Ongoing personal and professional development opportunities.

+ Flexible paid time off, plus 12 paid holidays.

+ Company holiday closure from December 25th – January 1st.

+ Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.

+ Qualified 401(k) program.

+ Virtual happy hours and team-building events.

Equal Opportunity Employer

Intact Technology is an Affirmative Action Employer and is committed to providing equal employment opportunities without regard to an individual’s race, color, religion, age, gender identification, sexual orientation, veteran status, national origin, or disability.

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