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We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

**Enterprise Technology** plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

In this position...

As a **Data Analytics Technology Specialist** you will be responsible for leading a team of support analysts and providing guidance, technical support and troubleshooting assistance to customers using GCP BigQuery.

Collaborate with internal teams to resolve technical issues and communicate updates to customers, while continually monitoring and analyzing customer feedback to identify areas for improvement in GCP BigQuery's performance and functionality. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping customers succeed in GCP cloud adaptation by providing support and value to the customer in using GCP BigQuery.

What you'll do...

+ Test and deploy new features to enhance GCP BigQuery service to improve customer experience

+ Respond to customer inquiries and support tickets in a timely and professional manner

+ Troubleshoot technical issues related to GCP BigQuery, including SQL queries, data ingestion and export, and security settings

+ Escalate complex issues to senior technical support personnel or engineering teams as necessary

+ Coordinate with internal teams to ensure timely resolution of customer issues

+ Stay up-to-date on new GCP BigQuery features and capabilities, and communicate these to customers as appropriate

+ Participate in the development of customer-facing documentation, training materials, and knowledge base articles to improve customer self-service capabilities

+ Collaborate with engineering and product teams to identify and communicate product bugs, feature requests, and opportunities for improvement

+ On-call responsibilities: Willing to provide 24x7 Production support on rotation basis. Required to work on weekends, off hours, holidays on rotation basis

You'll have...

+ Bachelor's degree in Computer Science, Information Systems, or related field.

+ 8+ years of experience in a technical support role, with a focus on data warehousing or cloud computing. Experience developing solutions using IAC.

+ Experience working with GCP BigQuery, SQL, and related Google Cloud Platform tools (e.g. Dataform, Dataflow, Dataproc, etc.)

+ Experience in developing Terraform modules

+ Knowledge of agile methodologies and tools (e.g. GitHub etc.)

+ Experience in developing GitHub/CI/CD pipelines to deploy IAC (Infrastructure As Code)

+ Strong understanding of SQL and relational databases

+ Familiarity with Linux/Unix/Powershell/Phython command line interface

+ Ability to troubleshoot complex technical issues and work under pressure to meet tight deadlines

Even better, you may have...

+ Certifications in GCP preferred

+ Strong understanding of data warehousing and cloud computing concepts

+ Good understanding and overall knowledge of Google Cloud Platform and how the GCP native services operate

+ Knowledge of GCP BigQuery ML, Gemini and GCP BigQuery Data transfer tools

+ Strong understanding and experience in migrating applications to BigQuery

+ Knowledge of agile methodologies and tools (e.g. GitHub etc.)

+ Deep understanding and experience in SQL performance tuning

+ Knowledge of ETL tools and processes

+ Experience with data modeling and schema design

+ Excellent analytical and problem-solving skills

+ Strong written and verbal communication skills

+ Ability to work independently and as part of a team

+ Desire to continually learn and grow in a dynamic and fast-paced environment

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

+ Immediate medical, dental, vision and prescription drug coverage

+ Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

+ Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

+ Vehicle discount program for employees and family members and management leases

+ Tuition assistance

+ Established and active employee resource groups

+ Paid time off for individual and team community service

+ A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

+ Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: New Hire Benefits (https://fordcareers.co/GSRSP1)

This position is a range of **salary grades SG5 - SG8**

Visa sponsorship is available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. **\#LI-Remote** **\#LI-MG1**

**Requisition ID** : 52173