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Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Telephone Triage RN, you will play a vital role in supporting hospice patients and their families with compassionate care and guidance over the phone. You will provide thorough assessments through active listening and clinical questioning, document phone encounters and deliver clear instructions based on established protocols. Working collaboratively with patients, families, caregivers, and hospice staff, you will coordinate care needs, schedule nurse visits as appropriate, and arrange medications, supplies, and equipment to ensure seamless support. This role is essential in offering comfort, reassurance and timely interventions to those we serve.

This is a full-time, remote position. A caregiver in this role will work 4 10-hour shifts. On-site training will be held at the Business Operations Center for 4-6 weeks before transitioning to remote work. You must live within 1 hour of Independence, OH and have at least 1 year of Hospice experience.

A caregiver who excels in this role will:

+ Provide over the phone assessment through active listening and questioning.

+ Document phone encounters and provide hospice instruction based on protocols.

+ Coordinate patient care activities with patient, family, caregivers or hospice staff.

+ Effectively triage and provide resolution to all hospice department telephone calls

+ Accept verbal telephone tasks from physicians to add/change services

+ Assess both patient and physician needs and provide action or guidance to ensure needs are met

+ Conduct follow-up activities, including appropriate communication with patient/caregiver, agency staff, and physician and complete documentation of events and interventions.

+ Assist, review, research and resolve active patient and referral complaints and record outcomes accordingly to meet regulatory compliance standards.

Minimum qualifications for the ideal future caregiver include:

+ Graduate of an accredited school of professional nursing

+ Current state licensure as a Registered Nurse (RN)

+ Minimum of one year nursing experience in an acute medical-surgical, critical care, home care or hospice setting

+ Strong customer service and computing skills

Preferred qualifications for the ideal future caregiver include:

+ Bachelor's of Science in Nursing (BSN)

+ Prior hospice experience

+ Prior telephone triage experience

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

+ Manual dexterity to operate office equipment.

+ Requires good visual acuity through normal or corrected vision. Must be able to hear normal conversation.

+ Requires periods of sitting and standing for extensive periods of time.

Personal Protective Equipment:

+ Follows standard precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities