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Description

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing a workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel empowered to a make a measurable difference in our success, and value the achievements and advancement of our organization. Join our team and chart your own uniquely United career journey!

Job overview and responsibilities

The Change Management Manager directly supports frontline field leaders and employees in the adoption of new tools, technologies and processes. They will be responsible for helping hire, train, prepare and support by being actively engaged in those projects and collectively delivering feedback to project owners. As a collateral owner of an above-the-wing and/or below-the-wing portfolio, this individual will be involved in large and small enterprise projects.

This role supports the Airport Operations (AO) organization in end-to-end change management from researching and interpreting data that drives organizational change management strategies to project management to tactical change activities throughout the system. Works closely with key stakeholders to ensure United's AO organization is prepared to shift and readily adapt to new tools/technology/processes to deliver great customer service to our travelers around the world every day.

It is critical that this role establish and maintain strong business relationships with both senior and operating-level business leaders, including our frontline coworkers, and be a key interface with the business. In particular, the leadership of this role to interface with Customer Strategy and Innovation, Digital Technology, Communications & Training will be critical to the success of the broader team.

+ Lead the development of all change management deliverables – including capability & process models, stakeholder impact assessments, and support the development of training and communications content for impacted stakeholders

+ Serve as the advocate for our frontline coworkers in the scope definition and business analysis of airline platform transformation projects

+ Define and analyze the organizational change impacts for internal stakeholders affected by a project

+ Dotted line to manage team of field front-line champions to manage organizational change / impact

+ Partner with organizational leadership, communication, training, and business support teams to develop integrated change management activities for all target audiences

+ Facilitate various changes planning sessions with project SMEs, leaders and managers to define the change management process of for project initiatives

Qualifications

What’s needed to succeed (Minimum Qualifications):

+ Knowledge working with Microsoft Office suite including PowerPoint, Excel and SharePoint

+ 4+ years of relevant experience

+ Some consulting experience in Change Management

+ Experience in designing or facilitating change management work flows, collaboration and/or support

+ Exceptional communication skills, both written and verbal

+ Excellent active listening skills

+ Strong organization and project management skills

+ Must be a team player and able to work collaboratively with others

+ Demonstrated strength in business writing and communications

+ Ability to travel up to 50% of the time, including both domestic and international

+ Must be legally authorized to work in the United States for any employer without sponsorship

+ Successful completion of interview required to meet job qualification

+ Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

+ Proficiency with Vengage and other Change Management tools

+ Preferred certification in Change Management methodologies (e.g. Prosci Certified Change Practitioner, Certified Change Management

+ Professional™ (CCMP™)) with program level experience in leading strategy/execution of Change Management deliverables, across multiple workstreams

+ 4+ years of consulting experience in Change Management

+ 2+ years of management experience

+ Experience facilitating groups of individuals to unstructured outcomes

+ Knowledge of change management principles, methodologies and tools

+ Experience in executing Change Management methodologies in aviation and/or frontline employees’/operations

+ Airport Operations leadership experience

+ Knowledge of quantitative and qualitative research methods, data collection & analysis and data visualization

+ Ability to interpret data, analyze results using statistical techniques and providing ongoing reports

+ Prior direct supervision experience having a direct report(s)

+ Strong written and verbal communication skills, including presenting ideas and concepts to leadership

The base pay range for this role is $99,750.00 to $129,924.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.