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Job Description

The position will be within General Motors Core IT business unit, based Detroit, Michigan. This is an Operations position where the candidate will play a key role in creating and supporting Enterprise Broadcast services to Internal GM teams. Areas of support include technical support of meeting using tools which range from: Video streaming, Video/Audio Switching, Video Collaboration Rooms, Kaltura, MS Teams, or any potential video meeting platforms onboarded to GM, and customer logistics to support an event. The goal is to provide customers (with a premium user experience using world class digital platforms).

As a Broadcast Services Engineer, the individual will participate in design, development implementation and support of GM’s meeting and collaboration services, including Operational support, process improvement, solution creation and deployment. Successful applicants will also provide technical knowledge in re-engineering existing solutions and solve a variety of multi-platform or cross-functional issues relating to Video and Unified Communication.

The successful individuals will provide direct customer support and coordinate resolution of issues through their knowledge and ability to solve via remote collaboration / desktop use/ trouble ticket or to dispatch onsite service. The successful candidate must be able to drive improvement through quality initiatives, including metrics development, monitoring and corrective action for deficiencies.

Team members must work cross-functionally between operations, engineering teams, and end-user support teams. The person contributes and develops communication materials, service and operational level agreements, internal specifications documents, project planning documents, end-user communication and other written forms necessary to manage a service. It is expected that they will provide regular updates to project managers, program managers, or management regarding status of open projects, initiatives or services.

Important capabilities are to partner with cross-geographic teams as well as manifesting a great understanding for cultural diversity. Must have excellent language and customer service skills. Handle stressful situations in a professional manner and be creative in problem resolution. Successful applicants should understand and track industry trends, standards, current technologies, and policies and can articulate the effects of these trends in our broadcast services space.

This Position may require the person to work a flexible shift structure. The Shift Structure will follow our service based on working hours utilizing video and digital signage locations. Engineers may operate in a small team of engineers per shift and will sustain the video services on a 24 x 7 basis.

What You'll Do:

+ Work in a collaborative team environment which requires high interaction with senior level executives and support personnel.

+ Quickly identify and troubleshoot issues related to equipment and systems to minimize disruptions.

+ Perform regular maintenance on broadcast equipment to prevent downtime. Conduct repairs as necessary and arrange for equipment replacements or upgrades.

+ Monitor broadcast signals to ensure the highest quality of audio & video. Implement quality control checks to meet broadcast standards.

+ Participate in developing and maintaining SOPs and system documentation.

+ Implementing Solutions developed by Core IT

+ Operate a video switcher, and associated peripherals for live and recorded productions on all platforms.

+ Implementing and supporting products by any relevant Cisco, Microsoft, Google, Adobe, or other world class meeting services

+ Analyze and create technical specifications and standards as required

+ Ability to lead complex, cross-organizational projects across multiple boundaries

+ Deploy and manage technologies from multiple vendors’ cloud services.

What You'll Need:

+ Bachelor's degree or equivalent experience in related field

+ 10 years of technical experience or educational equivalent, including entry level knowledge in at least one Telecom area (Data, Voice, Video or Applied Networking)

+ Experience in troubleshooting LAN/WAN, Video Conferencing, Audio platforms

+ Experience with digital audio and video streaming

+ Experience in Installing and configuration of PC and network hardware, software, routers, hubs, etc.

+ Experience in maintenance and development of all aspects of technical facilities including studios, transmitters, broadcast equipment, computers and data networks.

+ Experience managing complex events where customers expect flawless execution of the show flow and services supporting their event

+ Demonstrated experience being a customer advocate were expectation of their show needs to communicate to the technical support team for execution

Preferred Qualifications:

+ Broadcast Streaming Experience

+ Experience with studio and field broadcast production systems.

+ Experience with broadcast switching and editing systems.

+ Project management skills are an advantage

+ Experience in Change Management, Escalation Management and Post-mortem development

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ([email protected]) us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/en/working-at-gm/)

Our Culture

How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

Explore our global locations (https://search-careers.gm.com/en/locations/)

We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s Talent Community (beamery.com) (https://flows.beamery.com/generalmotors/talcom) . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.

Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click “Apply Now” on the job posting of interest.

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.