• Computer Operator I

    Dollar Tree (Chesapeake, VA)


    Computer Operations is a 24/7/365 operation. Associates must be willing and able to work rotating days off and/or non-standard work shifts, including evenings, overnight, holidays, and weekends. This position is for 3rd shift working 12:00am – 8:30am.

     

    Computer Operators Level I is responsible for monitoring of all network systems, servers, applications and communications that service the Store Support Center, Distribution Centers, Store Operations and Disaster Recovery.

    Primary Responsibilities:

    + Support all enterprise systems, performing system monitoring, troubleshooting, escalation, and issue resolution

    + Ensure all jobs on the iSeries run in a timely manner, perform troubleshooting and follow established escalation procedures

    + Initiate and monitor tasks related to daily run sheets, and job processing schedules

    + Responsible for monitoring, coordinating, documenting and tracking system backups

    + Manage and control all access to the Data Center suite to ensure the integrity of the facility while allowing maintenance and upgrades to be completed

    + Monitor environmental systems within the Network Operations Center and Data Centers

    + Manage Incidents and Service Requests via ServiceNow to ensure service level agreements (SLA) are met

    + Perform user provisioning and de-provisioning tasks per approved requests

    + Provide support to users and remote distribution centers

    + Create and maintain technical documentation, policies, and procedures

    + Assist in the installation and decommissioning of data center network and server hardware

    + Other tasks as assigned

    Other Responsibilities:

    + Placing service calls/ticket with support vendors for data center equipment (HVAC, UPS, Generator) and PC/Server hardware

    + Assist Data Center Operations Manager with special projects that may be assigned

    + Required shift work and weekends. Willing to work overtime as required. Must be flexible to take on additional shifts when necessary

    Minimum Qualifications:

    + Ability to work and carry out duties independently

    + Strong critical thinking and problem-solving skills in a fast paced and ever changing environment.

    + Understanding and interest in continuous process improvement

    + Customer oriented attitude and desire to help others succeed

    + Ability to perform duties quickly and efficiently, to ensure support of business critical systems and applications

    + Ability to communicate with end users and associates effectively with verbal, visual and listening skills

    + Ability to lift 50 pounds to a height of 3-4 feet. Must be able to bend, kneel, and sit properly to install/de-install servers and network equipment out of racks

    Desired/Ideal Qualifications:

    + IBMi iSeries Experience

    + ServiceNow Experience

    + Data Center Operations Experience

    + Software monitoring tools Zabbix and Trane Tracer Building Management System experience

    + Comptia Network+, and/or Security+ certification

    + Basic level experience scripting

     

    Full time

     

    500 Volvo Parkway,Chesapeake,Virginia 23320

     

    IT Services

     

    Dollar Tree