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Clinical Manager
- City of Durham (Durham, NC)
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Clinical Manager
Print (https://www.governmentjobs.com/careers/durhamnc/jobs/newprint/5106349)
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Clinical Manager
Salary
$91,308.00 - $146,109.00 Annually
Location
Durham, NC
Job Type
Full time with benefits
Job Number
25-05639
Department
Community Safety
Opening Date
10/08/2025
Closing Date
10/23/2025 11:59 PM Eastern
+ Description
+ Benefits
+ Questions
Position Description
Work. Serve. Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $91, 308 – $115,000
Hours: Monday - Friday 9a --5p
In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs—collectively known as HEART (Holistic Empathetic Assistance Response Teams)—to meet the needs of people in crisis with compassionate care and behavioral health expertise. Interested applicants can visit our website (http://www.durhamnc.gov/HEART) and dashboard (http://www.durhamnc.gov/HEART-data) , watch this CNN clip (https://www.cnn.com/2022/10/07/health/911-response-mental-health-durham-wellness/index.html) , listen to this NPR segment (https://www.npr.org/2024/09/07/nx-s1-5077781/the-fifth-branch-follows-the-burgeoning-world-of-alternative-crisis-response-teams) , or read this piece (https://www.theassemblync.com/politics/criminal-justice/durhams-new-model-for-public-safety/) from The Assembly to learn more about our department. As part of a movement transforming 911 responses, the Community Safety Department generates insights that affect cities across the country who visit, meet, and learn from and with HEART. Your work here will help seed a national movement.
The Clinical Manager is responsible for the management and administration of 911Response services within the Durham Community Safety Department (DCSD). This role provides leadership and oversight to Shift Supervisors who manage staff in Crisis Call Diversion, Community Response Teams, Co-Response Teams, and the Involuntary Response Team. The Clinical Manager ensures high-quality service delivery through staff development, supervision, and coaching, while promoting equity and trauma-informed care across all programs.
Key responsibilities include developing and implementing policies and procedures, overseeing quality assurance and data management systems, and providing technical assistance and training. The Clinical Manager also plays a critical role in project management related to 911 response initiatives, facilitating community engagement through meetings and presentations, and collaborating with city departments, partner agencies, and community organizations. This position requires the ability to both guide strategic direction and step in to directly support teams when needed.
Duties/Responsibilities
+ Supervise crisis response teams by scheduling staff, monitoring timesheets, evaluating performance, addressing employee issues, enforcing policies, and ensuring quality service delivery.
+ Develop, coordinate, and deliver training programs; identify training needs; create staff development plans; monitor credentials; and maintain training records.
+ Provide technical assistance and support for staff development, in-service training, and administrative functions.
+ Respond to and resolve service complaints and inquiries, making referrals to higher-level managers as needed.
+ Serve as a clinical expert by evaluating and responding to non-law enforcement 911 calls in the field or call center; conduct assessments, de-escalation, advocacy, and therapeutic interventions for individuals in crisis; support staff with the most complex cases.
+ Oversee care planning processes, case audits, and coordination of resources with community partners.
+ Manage assigned budget, contribute to departmental budgeting, and track expenditures.
+ Perform other related duties as assigned.
Minimum Qualifications & Experience
+ Master’s degree in social work, psychology, or related human services field,
+ Six years of experience related to assignment
+ Two years of supervisory experience.
+ License in one of the following: Licensed Clinical Social Worker (LCSW), Licensed Clinical Mental Health Counselor (LCMHC), Licensed Marriage Family Therapist (LMFT) or Licensed Clinical Addiction Specialist (LCAS).
+ Valid, unrestricted, North Carolina driver's license "or" if you currently have another states driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire
Benefits – General Full-Time Employees
+ 12-13 paid holidays per year
+ 13 standard work days of vacation per year
+ 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
+ 2 weeks paid military leave per year
+ Medical, dental, vision, and supplemental life insurance plans
+ State and City retirement plans
+ Short and long term disability plans
+ Paid temporary disability leave for specified conditions
+ City contribution of 13.6% into the N.C. State Retirement System
+ Paid funeral leave
+ Employee Assistance Program - personal and family counseling
+ Paid life insurance equal to annual salary
+ 48 hours for volunteer work each year*
+ 4 hours parental leave each year
+ Workman's Compensation Insurance
+ 457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
+ 401(k) retirement plan (5.0% of salary)
+ State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
+ 401(k) retirement plan (5.0% of salary)
+ State retirement plan effective first day of the month following date of hire
+ Health insurance effective first day of the month following date of hire
+ Dental and life insurance, after one year of service
+ Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
+ City of Durham Website
+ Walk in
+ Job fair
+ Employee referral
+ Professional organization ***Please list the organization in "other" box below***
+ Internet posting ***Please list the specific web site in the "other" box below***
+ Craig's List
+ Facebook
+ LinkedIn
+ GlassDoor
+ governmentjobs.com
+ Monster.com
+ Indeed.com
+ Employment Security Commission
+ Magazine/Newspaper
+ Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
+ Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
+ High School Diploma or Equivalent (GED, HiSET, TASC)
+ Associates Degree
+ Bachelor's Degree
+ Master's Degree
+ Doctoral Degree (PhD, Juris Doctorate)
04
How many years of related experience do you have?
+ No related experience
+ Less than 1 year of related experience
+ 1 year but less than 6 years of related experience
+ 6 years but less than 10 years of related experience
+ 10 or more years of related experience
05
How many years of supervisory or management experience do you have?
+ No related experience
+ Less than 1 year of related experience
+ 1 year but less than 2 years
+ 2 years but less than 6 years
+ 6 or more years
06
Please indicate which clinical license you currently possess:
+ None of these
+ Licensed Clinical Social Worker (LCSW)
+ Licensed Clinical Mental Health Counselor (LCMHC)
+ Licensed Marriage and Family Therapist (LMFT)
+ Licensed Clinical Addiction Specialist (LCAS)
07
Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).
+ I have a valid, unrestricted NC driver's license.
+ I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
+ I do not have a valid, unrestricted driver's license.
Required Question
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